{"id":716758,"url":"https://alion.io/job/startree-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":16827,"name":"StarTree","domain":"startree.ai","url":"https://alion.io/company/startree","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC+5:30","utc_offset_min":-8,"utc_offset_max":5.5},"hiring_geo_confidence":"explicit","locations":["Bengaluru, India","India"],"countries":["IN"],"hiring_countries":["US","IN"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickHouse","optional":false},{"name":"Druid","optional":false},{"name":"Slack","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Hadoop","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Presto","optional":true},{"name":"Spark","optional":true},{"name":"SQL","optional":true},{"name":"Trino","optional":true}],"status":"live","first_seen_at":"2026-09-11T05:56:37Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-30T09:15:53Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. \nOur aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.\nAt StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. \nOur aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.\nAbout the Role\n Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.\nThis role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.\nAt StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.\nStarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.\nResponsibilities\nCollaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.\nProvide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.\nContribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.\nAct as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.\nCreate internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.\nWork effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.\nWork with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.\nQualifications\n4-6 years of experience in Pre/Post-Sales or Customer-facing roles.\nHands-on experience with open-source data technologies.\nFamiliarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.\nExperience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.\nStrong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.\nExperience and/or strong understanding of streaming technologies such as Apache Kafka.\nProven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.\nStrong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.\nBonus points: Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure).\nBonus points: Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics.\nLocation & Working Hours\nThis position will be based in India (IST timezone) and will primarily support US business hours. The expected working schedule is 5:00 PM - 2:00 AM IST, providing critical follow-the-sun coverage for StarTree customers in North America. This schedule may include participation in an on-call rotation to support urgent production issues outside of regular working hours.\nAbout StarTree: \nStarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.\nStarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!\nAbout StarTree: \nStarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.\nStarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!","description_format":"text","description_chars":6206,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Warehouses & Lakehouses","Stream Processing & Real-Time Data"],"lifecycle":[{"event":"open","at":"2026-09-11T06:13:11Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.536,"p_room":0.55,"age_days":48,"expected_fill_days":37,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/startree-technical-support-engineer-2","json_url":"https://alion.io/job/startree-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-30T11:54:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16827},"rest":"https://alion.io/mcp/rest/get_company?id=16827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstartree-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstartree-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstartree-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/startree-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstartree-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":716758}},{"tool":"search_jobs","arguments":{"company":"startree.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":716758},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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