{"id":1193164,"url":"https://alion.io/job/startupjobs-customer-support-specialist","title":"Customer Support Specialist","company":{"id":450758,"name":"StartupJobs","domain":"startupjobs.com","url":"https://alion.io/company/startupjobs-4","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"HubSpot","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false}],"status":"closed","first_seen_at":"2026-09-24T15:47:04Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-06T20:44:04Z","board_verified":false,"closed_at":"2026-10-06T20:44:04Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Location: Prague\nRemote (Rotating Shifts)\nICO cooperation\nOddin’s Call\nOddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth!\nYour Position on the Board\nBe the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.\n\nInvestigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes.\n\nManage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success.\n\nUphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot.\n\nExecute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly.\n\nOur Idea of You\nEsports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements).\n\nTechnical & Investigative Mindset: Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps.\n\nExceptional Communication: Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners.\n\nMethodical Problem-Solving: A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues.\n\nShift Flexibility: Readiness to work rotating shifts, including weekends, in a 24/7 live environment.\n\nWhy Join Oddin.gg?\nHigh Impact: Join a newly formed core team of 6 engineers with high visibility and direct influence on client trust.\n\nClear 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