{"id":1335339,"url":"https://alion.io/job/starz-it-client-support-engineer","title":"IT Client Support Engineer","company":{"id":1755725,"name":"STARZ","domain":"starz.com","url":"https://alion.io/company/starz-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-09-28T18:46:01Z","board_verified":false,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Job Description\nThe IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica location, providing dependable technical support across a broad range of hardware and software issues. While primarily based at SMO, this role is part of a collaborative IT support team that shares responsibility for fielding requests across multiple locations. The ideal candidate is personable, detail-oriented, and takes pride in delivering a smooth and responsive experience for every user they assist.Key Responsibilities\nProvide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.\nDiagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.\nManage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.\nCollaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.\nAssist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.\nContribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.\nIdentify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.\nRequired Qualifications\n3+ years of experience in IT support, desktop support, or a related technical role.\nStrong proficiency with Windows 11 and macOS environments.\nHands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).\nFamiliarity with ITSM platforms, particularly ServiceNow.\nProficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).\nDemonstrated ability to manage competing priorities in a fast-paced environment.\nStrong interpersonal and communication skills, with a client-first mindset.\nWillingness to participate in a 24/7 on-call rotation (1 week every 5 weeks)\nPreferred Qualifications\nIndustry certifications such as CompTIA A+, Network+, Microsoft certifications (MD-102, MS-900), or equivalent.\nExperience supporting AV/conferencing systems (e.g., WebEx Calling, MS Teams, Crestron, etc).\nFamiliarity with endpoint management tools (e.g., Intune, JAMF, SCCM).\nCompetencies\nTechnical Expertise - Strong knowledge of enterprise IT systems and end-user support best practices.\nProblem Solving - Ability to analyze complex technical issues and develop effective, lasting solutions.\nCommunication - Clear and professional communication with both technical and non-technical stakeholders.\nOwnership - Takes accountability for outcomes and follows issues through to resolution.\nNote: This job description is intended to outline the general nature and level of work for this position. It is not exhaustive and may be subject to change based on organizational needs.\nCompensation\n$85,000 - $95,000\nAbout STARZ\nSTARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning “We’re All Adults Here.” Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.\nOur Benefits\nFull Coverage - Medical, Vision, and Dental\n\nAnnual discretionary bonus and merit increase\n\nWork/Life Balance - generous sick days, vacation days, holidays, and wellness days\n\n401(k) company matching\n\nTuition Reimbursement (up to graduate degree)\n\nEEO Statement\nStarz is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.","description_format":"text","description_chars":4450,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T13:48:11Z"}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.589,"p_room":0.45,"age_days":51,"expected_fill_days":30,"reasons":["conf:58","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/starz-it-client-support-engineer","json_url":"https://alion.io/job/starz-it-client-support-engineer.json","meta":{"generated_at":"2026-10-01T11:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3367,"day_limit":5000,"remaining_today":1633,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}