{"id":2672075,"url":"https://alion.io/job/state-industrial-operations-support-analyst","title":"Operations & Support Analyst","company":{"id":4422370,"name":"State Industrial Products","domain":"stateindustrial.com","url":"https://alion.io/company/stateindustrial","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hebron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-23T04:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T04:21:02Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"POSITION SUMMARY:\nThe Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment. \n\nPOSITION RESPONSIBILITIES:\nManage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs \nMonitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others) \nPerform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting \nIT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees \nAbility to work multiple concurrent issues using a ticket management system \nIdentify patterns of support requests which may be indicative of systemic issues \nClearly communicate and document each support request with detail \nManage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,) \nFollow department policies and procedures with accuracy \nManage asset management system \nManage and follow processes for system monitoring and alerting \nDemonstrated appropriate working knowledge of corporate systems \nDemonstrated successful task management experience \nDemonstrated ability to comprehend and solve complex business and technical issues \nOutstanding ability to learn new applications and technologies \nAbility to learn from technical experts \nAbility to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required \nWorking knowledge of mobile devices, PC hardware, networking, infrastructure and operational management \nSpecial projects, as assigned \nPOSITION REQUIREMENTS:\nBachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)\n2–5 years of experience in IT operations, systems support, or infrastructure monitoring\nProficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)\nResolve issues prior to business hours including responding to issues outside of normal working hours\nExcellent troubleshooting and communication skills\nAbility to travel 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