{"id":3460120,"url":"https://alion.io/job/state-industrial-products-collections-coordinator","title":"Collections Coordinator","company":{"id":4422370,"name":"State Industrial Products","domain":"stateindustrial.com","url":"https://alion.io/company/stateindustrial","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T04:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T11:44:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"POSITION SUMMARY:\nThe Collections Coordinator provides administrative and operational support to the Collections Department, helping ensure customer accounts, order releases, billing requirements, and related processes are handled accurately and efficiently. This position coordinates with internal departments and customers to resolve administrative issues, maintain required documentation, and support the timely collection of outstanding balances.\nPOSITION RESPONSIBILITIES:\nManage and monitor KACE tickets, assigning requests to Collections team members based on type, priority, and workload, resolving straightforward tickets directly, and escalating more complex issues as needed.\nCoordinate credit review order releases by reviewing account status, confirming requirements, and communicating decisions to the appropriate internal teams.\nUpload invoices to customer billing portals, maintain portal accounts and customer-specific requirements, and monitor for rejected invoices, missing information, and other issues requiring follow-up.\nManage the ACH autopay, including failed drafts and account changes.\nCommunicate with Sales, Customer Service, Accounting, and other departments regarding account holds, order releases, billing discrepancies, and customer requirements, following up to ensure orders and invoices are not unnecessarily delayed.\nPrepare reports, maintain tracking spreadsheets, and assist with other departmental reporting and administrative needs.\nPerform other duties and special projects as assigned.\nPosition Requirements\nAssociates degree; additional education or relevant experience preferred.\n2+ years of administrative, accounting, billing, collections, customer service, or related experience preferred.\nStrong attention to detail and ability to accurately manage multiple tasks and deadlines.\nComfortable working with ERP systems, ticketing systems (KACE or similar), customer portals, payment processing platforms, Microsoft Office, and other business software.\nStrong organizational and follow-up skills.\nAbility to communicate professionally and effectively with both internal departments and external customers.\nAbility to research issues, identify missing information, and take appropriate action to resolve problems.\nAbility to work independently while maintaining strong communication with the Collections team and other departments.\nStrong problem-solving skills and a customer-service mindset.","description_format":"text","description_chars":2437,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T13:35:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/state-industrial-products-collections-coordinator","json_url":"https://alion.io/job/state-industrial-products-collections-coordinator.json","meta":{"generated_at":"2026-10-30T11:45:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422370},"rest":"https://alion.io/mcp/rest/get_company?id=4422370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstate-industrial-products-collections-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstate-industrial-products-collections-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstate-industrial-products-collections-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/state-industrial-products-collections-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstate-industrial-products-collections-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3460120}},{"tool":"search_jobs","arguments":{"company":"stateindustrial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3460120},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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