Processing Assistant
Agency
Dept of Health and Human ServicesDivision
Blind ServicesJob Classification Title
Administrative Specialist I (S)Position Number
60042988Grade
NC08About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Processing Assistant provides comprehensive administrative and clerical support to professional and specialty staff within the Asheville District Office. The role manages data input and retrieval, processes authorizations and claims, orders aids and equipment, and sets up case files to support program operations. It handles written and verbal communication with consumers, vendors, visitors, and staff while performing copying, filing, and other routine documentation tasks.This position also supports daily office operations by answering phones, distributing mail, greeting visitors, checking in equipment, sending faxes, and providing basic technical assistance with computers and office software. Work ensures accurate documentation, effective communication, and smooth workflow throughout the district office.
Key Duties Include:
- Perform data input and retrieval to support case management and administrative workflows.
- Create authorizations and process claims in alignment with program procedures.
- Order aids, appliances, assistive technology, and other equipment needed for consumer services.
- Set up case files and maintain organized, up-to-date records for assigned staff.
- Correspond with consumers, vendors, visitors, and internal staff through written and verbal communication.
- Complete copying, filing, and other standard documentation tasks required for office operations.
- Answer telephones, retrieve and distribute mail, and greet visitors to support front-office functions.
- Check in equipment, send faxes, and manage basic inventory-related tracking.
- Provide basic technical support for computers, software programs, and general office equipment.
- Support district office staff through general administrative duties that maintain efficient daily operations.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $39,244.00 - $68,679.00
Recruitment Range: $39,244.00 - $39,882.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.
Intermediate proficiency performing data input and retrieval to support case processing and other program documentation tasks.
Proven experience creating authorizations and processing claims with consistent accuracy and adherence to established procedures.
Advanced skill maintaining organized case files and managing written and verbal communication with consumers, vendors, visitors, and staff.
Demonstrated experience completing front-office functions such as answering phones, distributing mail, greeting visitors, and checking in equipment.
Intermediate proficiency providing basic technical support for computers, software programs, and general office equipment in a district office setting.
REPOST - Previous Applicants Do Not Need To Reapply In Order To Be Considered For This Vacancy
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Funded In Part Through Federal Funds
About the Division of Services for the Blind (DSB):
The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.Applications must be submitted by 11:59 PM on the closing date.
Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered "Positions of Trust"will besubject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tresha WalkerContact: