Record Inquiry Support Specialist

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Office Specialist 2 - Record Inquiry Support Specialist

Oregon Department of Transportation

Driver & Motor Vehicle Services Division (DMV)

Record Services / Records Policy Unit

Salem

The role:

Join our dedicated team at DMV headquarters in Salem as a Record Inquiry Support Specialist! In this role, you will assist customers in navigating record access, resolving account issues and maintaining confidentiality and integrity of information in accordance with Oregon’s privacy laws. This role is well-suited for individuals who enjoy problem solving, delivering exceptional customer service and who can exercise careful judgment when handling sensitive information. For those who are passionate about customer service and are dedicated to serving their community, this opportunity offers a meaningful path forward. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit ourapplicant information websiteto learn more about our process. If you are a current State of Oregon employee, you must apply through youremployee Workday profile.

A day in the life:

• Process and maintain Record Inquiry Accounts. Research and answer questions by phone or email from current account holders asking about their account. This includes everything from issues logging into the system, password resets, error messages, billing issues and other general inquiries.
• Answer questions from prospective account holders regarding the application process, available services and records.
• Accept and review applications and apply payments to accounts.
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests.
• Work is primarily performed in a typical office environment and requires the ability to sit or stand for long periods of time. Occasional travel may be required for training and meetings.
• To request a copy of the position description, which includes all duties and working conditions, please email[email protected].

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

An associate’s degree in any field.

OR

An equivalent combination of education and experience.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Demonstrated ability to work with confidential information and sound judgment when handling sensitive data while interacting with customers.
• Ability to work independently while following established procedures, policies and Oregon Privacy Laws.
• Effective research skills to assist in resolving discrepancies, system issues, and customer-reported problems.
• Demonstrated ability to remain calm and professional during difficult or escalated situations with customers.
• Strong verbal and written communication skills with the ability to effectively communicate account requirements to a diverse customer base, providing consistent information and timely follow-up.

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email [email protected].

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

Customer Service, DMV