{"id":3946562,"url":"https://alion.io/job/state-street-client-implementation-service-associate-2-3","title":"Client Implementation & Service, Associate 2","company":{"id":1806,"name":"State Street","domain":"statestreet.com","url":"https://alion.io/company/state-street","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":250,"ghost_share":0.04,"stale_share":0.36,"repost_share":0.12,"time_to_fill_p50_days":31,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T23:17:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who we are looking for\nThe CMS client service representative reports to a CMS manager and is responsible for qualified service delivery to their client(s) and asset managers, managing and resolving operational inquiries, perform daily assigned operational tasks.\nWhat you will be responsible for\nAs < CMS representative > you will\nDrive accountability for end to end service delivery.\n\nPartner with Process and Product teams to resolve issues and ensure ownership of timely and accurate service delivery.\n\nOversees and manages operational inquiries to drive timely resolution, coordinating with internal teams and resolving issues as needed.\n\nImplements best practices in technology and processes as identified by remediation plans or CMS Leads.\n\nEscalates issues / incidents as necessary and ensures Account Lead is informed of any existing or potential client issues.\n\nAdhere to corporate policies, guidelines, and risk and compliance programs.\n\nManage effective communication across delivery organization on behalf of client initiatives and internal change events.\n\nDemonstrate ability to meet deadlines for Account and Market Opening with competent custody knowledge and experience.\n\nWhat we value\nThese skills will help you succeed in this role\nEffective communication\n\nGood at problem-solving and strong learning ability\n\nCustody and market knowledge including trade and cash instructions, sub custody communications and internal facilitation.\n\nPerform well under pressure.\n\nEducation & Preferred Qualifications\nExperience with client service or external communication is preferred\n\nFinancial service experience or degree preferred.\n\nAdditional requirements\nMay require early or late work hours.\nAbout State Street\nAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.\nWe are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.\nAs an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.\nDiscover more information on jobs at StateStreet.com/careers\nRead our CEO Statement","description_format":"text","description_chars":2897,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-08T21:05:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/state-street-client-implementation-service-associate-2-3","json_url":"https://alion.io/job/state-street-client-implementation-service-associate-2-3.json","meta":{"generated_at":"2026-11-09T08:55:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806},"rest":"https://alion.io/mcp/rest/get_company?id=1806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstate-street-client-implementation-service-associate-2-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstate-street-client-implementation-service-associate-2-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstate-street-client-implementation-service-associate-2-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/state-street-client-implementation-service-associate-2-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstate-street-client-implementation-service-associate-2-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3946562}},{"tool":"search_jobs","arguments":{"company":"statestreet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3946562},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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