{"id":3225915,"url":"https://alion.io/job/state-street-client-service-operations-avp","title":"Client Service Operations, AVP","company":{"id":1806,"name":"State Street","domain":"statestreet.com","url":"https://alion.io/company/state-street","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":221,"ghost_share":0.014,"stale_share":0.367,"repost_share":0.081,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quincy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T07:53:43Z","board_verified":false,"closed_at":"2026-10-29T07:53:43Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"A strong leader and critical thinker to help lead a Client Service teams servicing large, complex client relationships within the bank. Our client spans all domiciles globally and all product types. The team requires someone who is a top performer and able to handle a fast paced environment.\nWhy this role is important to us\nThe team you will be joining is a part of USIS.\nUSIS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.\nJoin us if making your mark in the financial services industry from day one is a challenge you are up for.\nWhat you will be responsible for\nAs a Client Service Operations - Assistant Vice President you will\nResponsible for the day to day management and successful long-term relationships of assigned accounts.\nResponsible for managing a team(s) of client relationship employees.\nRelationships individually managed are generally large sized.\nBegins to focus on strategic aspects of maintaining and growing long-term relationships.\nEnsures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved. Proactive identification of client needs and potential internal issues impacting client satisfaction.\nWorks closely with internal teams and clients. Facilitates communication between Client Service Operations & other business units to ensure an effective operating environment. Works with senior management keeping them informed of new developments, service issues, and new business opportunities.\nMay be responsible for client retention and revenue expansion through existing services and cross sell. Identifies potential barriers to exit through strategic value-added services.\nMay be asked to develop and present fee proposals to VP or SVP for review and approval. May negotiate fees on relationships individually managed. Ensures fee schedules are properly implemented, and receivables are collected in a timely manner.\nProvides overall project management for client related initiatives. Acts as a liaison between business units to ensure successful implementation. Manages internal and client\nExpectations.\nManages conversion/start-up of new client relationships with input/contact from VP or SVP.\nPrepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.\nOther duties as assigned.\nWhat we value\nThese skills will help you succeed in this role\nStrong Leadership and organizational skills\nAbility to work closely with team members across departments to achieve a common goal< Here you can name key skills like: strong critical thinking, problem solving, and decision-making skills\nStrong interpersonal skills\nKnowledge of computer systems, financial operations and/or mutual fund and related industries\nEducation & Preferred Qualifications\nBS/BA degree required. Minimum of 7 years of related experience in financial services industry preferred.\nExperience in relationship management, strong verbal and written communications skills, and some experience with presentations a must.\nMust possess leadership skills. Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus. MBA desirable.\nSalary Range:\n$80,000 - $140,000 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.\nEmployees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.\nFor a full overview, visit https://hrportal.ehr.com/statestreet/Home.\nAbout State Street\nAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.\nWe are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.\nAs an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.\nDiscover more information on jobs at StateStreet.com/careers\nRead our CEO Statement\nJob Application Disclosure:\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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