Client Service Support Senior Specialist, Associate 2

Function description

Support Client Service teams in Client Portfolios in providing a differentiated client experience through globally consistent roles, responsibilities, and business controls. Responsibilities incorporate standardized client service processes including Client KPI package creation, periodic reviews, client access management, facilitating prioritization of new client service activities such as market events and support for transformative State Street technology initiatives and managing recurring and one time multi portfolio projects that typically require Client Service action.

Purpose Of Role:

• The Client Service Support Senior Specialist is responsible for providing support to external and internal clients, client service leads, relationship managers and other State Street’s internal teams ensuring timely and accurate processing of operational tasks, queries and ad hoc projects.

• The role includes preparation and review of deliverables as per schedule, proactively resolving inquiries and exceptions on a case-by-case basis in close collaboration with functional teams and State Street peers.

Specific Duties:

• Prepare and review deliverables serviced by team in line with Client Service Enablement operational model, SLA agreements ensuring timeliness and accuracy, compliance, and delivery in line with established standards.

• Investigate, research, and resolve client and relationship managers issues and queries using internal systems and external data sources, escalating when required.

  • Act as a first point of contact for client service-related issues

• Provide timely, accurate, and professional responses to all inquiries.

• Keep Team Managers informed of daily progress and the status of open requests.

• Escalate complex issues or service risks to relevant stakeholders.

• Proactively identify service issues with potential client impact and raise them to appropriate stakeholders.

• Adhere to internal procedures, controls, and regulatory requirements. Identify and report any control gaps.

• Contribute to process improvements by identifying opportunities for process optimization, including the use AI solutions, and support initiatives aimed at increasing efficiency and service quality

• Adhere to team and department framework and work organization.

• Maintain clear and effective communication with team members and business partners.

• Demonstrate strong time management and organizational skills to meet deadlines related to both daily work and project activities.

• Support process changes by actively contributing to implementation, testing and documentation updates.

• Take ownership of personal development by using available training platforms and actively seeking growth opportunities.

• Participate in growth opportunities and global technology adoption.

• Ensure departmental procedures, job aids and controls in place are followed and kept up to date.

Work Assessment

Yearly Performance Management System Skills

• Good command of English (additional languages are an asset)

• Proficiency in Microsoft Office tools, particularly Excel

• Strong client-facing and stakeholder management capabilities

• Ability to manage service issues independently

• Very good communication, influencing, and problem-solving skills

• Strong analytical mindset with attention to detail

• Ability to work across functions and navigate ambiguity

• Proactive, accountable, and solution-oriented approach

Work Parameters Or Boundaries:

• Internal State Street Bank International and Poland Branch procedures & regulations

• Standard of Conduct

Specific Qualifications / Skills:

• Able to operate under pressure with time-sensitive deadlines.

• Attention to details.

• Comfortable leading and motivating others.

• Excellent analytical and problem-solving skills.

• Flexibility in working outside of own responsibilities to assist the team.

• Strong knowledge of asset-servicing and strong understanding of domestic and international markets.

• Excellent written and verbal communication skills.

• Ability to deal with global operating parties in an efficient manner, considering cultural differences.

• Numeracy/literacy skills.

• PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.

• Strong organizational and communications skills as well as team orientation.

• Fluency in English required.

Previous Level Of Experience:

• Relevant experience in financial services, custody, fund administration, middle office, or client service operations, including a background in quantitative or analytical disciplines

Minimum Salary:

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.

We Offer:

• Permanent contract from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• Gold Medical Package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Wide range of soft skills training, technical workshops, language classes and development programs

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programs

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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