{"id":1710094,"url":"https://alion.io/job/state-street-customer-support-and-implementation-associate-2","title":"Customer Support and Implementation, Associate 2","company":{"id":1806,"name":"State Street","domain":"statestreet.com","url":"https://alion.io/company/state-street","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":200,"ghost_share":0.02,"stale_share":0.175,"repost_share":0.055,"time_to_fill_p50_days":22,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":28000,"period":"year","method":null,"sample_n":3321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-02T16:57:20Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T21:59:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role Overview:\nAs part of the Professional Services team within Charles River Private Market, the Associate will be responsible for handling customer support queries. This includes resolving support tickets, completing assigned tasks, gaining a solid understanding of the product, and assisting customers-primarily through email communication.\nWhile this is an individual contributor role, it involves regular collaboration with internal teams and external clients, as well as daily coordination with fellow support team members. Accurate documentation of work hours is also a key responsibility.\nKey Responsibilities:\nTask Execution: Complete daily assigned tasks efficiently and on time. Work Quality: Deliver high-quality work with attention to detail and accuracy. Aim for zero errors. Efficiency: Maintain a high level of productivity and time management. Accountability & Reliability: Take ownership of assignments, meet deadlines, and be flexible when needed. Ad-hoc Support: Assist with additional tasks as assigned by the manager or team.\nPreferred Skills:\nExcellent verbal and written communication\nBasic to intermediate proficiency in Microsoft Excel\nFamiliarity with CRM tools like Zendesk or Salesforce is a plus\nFirst-Year Goals:\nBuild product knowledge and understand support workflows\nDevelop strong working relationships with stakeholders\nContribute to team productivity and quality standards\nJob Requirements:\nWillingness to work in 24x7 shifts, including weekends and holidays, if required\nComfortable in a hybrid or office-based work environment\nStrong communication skills across all organizational levels\nAnalytical mindset with problem-solving ability\nDetail-oriented and process-driven\nExperience with BI tools or data modelling is a plus\nAdaptability to thrive in a fast-paced, evolving environment\nAbout State Street\nAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.\nWe are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.\nAs an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.\nDiscover more information on jobs at StateStreet.com/careers\nRead our CEO Statement","description_format":"text","description_chars":3019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-02T16:57:20Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/state-street-customer-support-and-implementation-associate-2","json_url":"https://alion.io/job/state-street-customer-support-and-implementation-associate-2.json","meta":{"generated_at":"2026-10-07T01:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2000,"day_limit":5000,"remaining_today":3000,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806},"rest":"https://alion.io/mcp/rest/get_company?id=1806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstate-street-customer-support-and-implementation-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstate-street-customer-support-and-implementation-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstate-street-customer-support-and-implementation-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/state-street-customer-support-and-implementation-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstate-street-customer-support-and-implementation-associate-2"}]}