Global Operational Excellence Lead

Who we are looking for

State Street’s Cyber Data & Analytics (CyberDNA) team is seeking a Global Operational Excellence Lead to establish world-class operational governance, resilience, and continuous improvement across cyber security data, analytics, and AI platforms. Partnering closely with Global Cyber Security teams, Infrastructure Teams, and Enterprise Continuity Services, this team develops advanced data platforms, intelligent automation solutions, and engineering capabilities that enable cybersecurity teams to make faster, AI-driven decisions and strengthen the firm's ability to detect, prevent, and respond to evolving cyber threats.

Why this role is important to us

Through innovation in AI, analytics, and automation, CyberDNA team plays a critical role in protecting State Street, its clients, and its partners from increasingly sophisticated global threat actors. Cybersecurity platform operations must be resilient, scalable, and efficient to protect the organization from rapidly evolving threats. The Global Operational Excellence Lead will drive operational maturity across Cyber Security products, platforms, and services by establishing best-in-class production management, governance, and service delivery frameworks. This role will ensure operational stability, regulatory readiness, continuous improvement, and measurable business outcomes across a global organization. The successful candidate will lead the governance, standards, and operational disciplines required to achieve and sustain operational excellence across Cyber Security Platform Operations.

What you will be responsible for

As the Global Operational Excellence Lead, you will

• Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
• Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
• Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
• Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
• Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
• Drive operational readiness and lifecycle management for cybersecurity products and platforms.
• Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
• Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
• Lead continuous improvement, automation, and process optimization initiatives.
• Lead root cause analysis activities and drive sustainable corrective and preventive actions.
• Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
• Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
• Provide executive-level operational reporting and strategic recommendations.
• Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.

What we value

These skills will help you succeed in this role

• Deep expertise in Infrastructure/platforms and application operations, engineering, and enterprise service delivery.
• Strong Product Management experience with the ability to align operational priorities to business objectives.
• Deep expertise in public cloud operations (AWS/Azure/GCP), cloud-native platforms, SRE/DevOps practices, ITIL-based service management, operational governance, resiliency engineering, automation, observability, capacity & performance management, incident/problem/change management, and continuous service improvement for large-scale mission-critical environments
• Proven success in designing and implementing production management frameworks and operational governance models.
• Strong knowledge of ITOM, ITSM, ITIL, SRE, DevOps, Operational Excellence, and Service Management practices.
• Experience supporting mission-critical cybersecurity platforms such as SIEM, Security Lakehouse, SOAR to power Security Operations.
• Demonstrated ability to drive global process transformation and operational maturity initiatives.
• Strong analytical, problem-solving, and executive communication skills.
• Experience managing globally distributed teams and large-scale operational environments.
• Knowledge of regulatory compliance, risk management, audit readiness, and operational controls.
• Experience leveraging AI, automation, and analytics to improve operational efficiency and service quality.

Education & Preferred Qualifications

• Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business administration or related field.
• 12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
• 7+ years of experience in operational governance, production management, or service management leadership roles.
• Demonstrated experience leading global teams and enterprise-scale operational programs.
• Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
• Strong knowledge of ISO 9001 Quality Management Systems (QMS) and ISO 27001 Information Security Management Systems (ISMS), including certification and audit preparedness.

• Master's degree (MBA or related technical discipline).
• Experience within highly regulated industries such as financial services.
• Experience driving operational transformation, operational maturity programs, and AI-enabled operations.

Work Requirement

• Work shift is 8 AM - 5 PM local time with occasional Level 3 escalation resolution to support operational incidents
• This hybrid role includes an in-office presence requirement of 2-4 days per week, consistent with the organization's hybrid work policy.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.