L2 Systems Analyst, SaaS Operations, Officer
Job Description
Who we are looking for
The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems Asia Pacific clients as part of the Charles River Software as a Service (Saas)/Managed Services offerings, including Application Management for hosted and non-hosted clients.
Why this role is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.
What you will be responsible for
This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
Client assistance in optimal use of the system
User administration/privileges
Parameter configuration changes
System availability
Application and database performance tuning
Daily operational processing monitoring and support
Charles River IMS and database software patches
Charles River IMS version upgrades
Assistance with problem support and resolution
Business Continuity/Disaster Recovery assistance
Working with Charles River colleagues to smoothly transition new Clients to production operation.
Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
The role will involve periodic out of hours support
What we value
These skills will help you succeed in this role:
Experience with Financial Services Investment Management, Trading or related systems highly desirable ( e.g. Charles River IMS).
Proven ability to partner with various internal departments to deliver superior customer service.
Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
A background in portfolio management and trading system applications is preferred.
Education & Preferred Qualifications
Minimum of 5 years’ relevant industry experience.
Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math’s or Statistics preferred.
Additional requirements
Periodic off-hours support
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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