Managing Director, Global Implementation Manager

WHO WE ARE LOOKING FOR

State Street seeks a transformational executive to define and execute the strategic vision for global client onboarding, transaction management and platform implementation for a major strategic client. The successful candidate will operate at the intersection of the Client, Product, Operations and Technology, treating implementation programs as enterprise transformations that advance long-term business objectives, client outcomes and sustainable growth.

WHY THIS ROLE IS IMPORTANT TO US

Implementation excellence is a strategic differentiator as clients seek integrated solutions, faster onboarding, operational efficiency and digital transformation. This organization is the gateway through which the client adopts State Street products, platforms and operating models. The role will exemplify implementation execution excellence through execution, disciplined governance and a client-centric approach through the program lifecycle.

WHAT YOU WILL BE RESPONSIBLE FOR

Strategic Leadership & Business Growth

• Define the global transaction implementation, onboarding and transformation strategy; align priorities with enterprise growth; establish implementation management as a strategic capability; advise client and State Street executives on complex transformation decisions.

Client Transformation & Operating Model Modernization

• Lead multi-year platform migration, service-model redesign, middle-office transaction lifecycle modernization; define scalable future-state operating models; accelerate strategic product adoption; shift from bespoke solutions toward standardized services where appropriate; ensure client adoption and benefit realization.

Enterprise Delivery & Governance

• Establish executive governance and lead steering committees; oversee portfolio investment, resources, risks, dependencies and outcomes; provide transparent executive reporting and escalation; reinforce accountability and delivery discipline.

Transaction Lifecycle Strategy

• Improve processing efficiency, data quality, exception management, controls and client transparency; simplify workflows with Product, Operations and Technology; advance automation, straight-through processing, platform convergence and speed-to-market.

Organizational Leadership & Talent

• Lead and develop a global organization; build a high-performance, client-focused culture; strengthen leadership, succession and professional growth; lead through influence across a complex matrix.

Risk, Regulatory & Control Oversight

• Ensure compliance with regulatory, audit, information security and operational resilience requirements; strengthen governance, testing, readiness and change controls; proactively identify and mitigate implementation and operational risk.

Innovation & Future-State Enablement

• Modernize implementation methods, tools and operating models; embed Product Development Lifecycle practices; partner with Technology and Architecture on automation, AI-enabled delivery, workflow optimization and data-driven insights; build reusable frameworks for future growth.

WHAT WE VALUE

• Strategic thinking combined with decisive execution and enterprise alignment.
• Exceptional client relationship management and consultative leadership.
• Deep understanding of financial markets, asset servicing, transaction processing and operating model transformation.
• Ability to simplify complexity, modernize delivery and drive continuous improvement.
• Executive presence and demonstrated ability to influence senior client and internal stakeholders.
• Strong risk, governance and control mindset.
• Proven leadership of large-scale business, operational and technology transformations.
• Passion for building high-performing teams and developing future leaders.

EDUCATION & PREFERRED QUALIFICATIONS

REQUIRED

• Bachelor's degree in business, Finance, Economics, Technology, Operations or a related discipline.
• 15+ years of progressive leadership in financial services, asset servicing, fintech, transaction banking, investment operations or a related industry.
• Significant leadership of global implementation, transformation, operating model or strategic delivery organizations.
• Demonstrated success managing executive client relationships and complex transformation programs.
• Deep expertise in transaction management, middle-office or investment operations, post-trade processing or asset servicing platforms.

PREFERRED

• Advanced degree such as an MBA, MS or equivalent.
• Experience delivering strategic operating model transformation for large institutional clients.
• Knowledge of Alpha, transaction management services, middle-office platforms and digital transformation strategies.
• Experience leading modernization, platform migration and product adoption.
• Proven record of organizational transformation and enterprise change management.

ADDITIONAL REQUIREMENTS

• Ability to travel globally as business needs require.

• Proven ability to lead through complexity, ambiguity and organizational change.

• Demonstrated success influencing executive stakeholders and driving enterprise-wide outcomes.

• Strong commitment to client success, innovation, operational excellence and risk management.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.