{"id":1193139,"url":"https://alion.io/job/state-street-senior-claude-support-analyst-assistant-manager","title":"Senior Claude Support Analyst - Assistant Manager","company":{"id":1806,"name":"State Street","domain":"statestreet.com","url":"https://alion.io/company/state-street","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":338,"ghost_share":0.015,"stale_share":0.24,"repost_share":0.047,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Copilot","optional":true},{"name":"LLM","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-09-24T17:34:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T03:40:50Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Job Title\nSenior Associate - Senior AI Support Analyst\nLocation\nIndia\nRole Summary\nLead operational support activities for Claude services, drive incident and problem management, mentor junior analysts, support platform reliability initiatives, and ensure SLA adherence across global support operations.\nKey Responsibilities\nOwn and manage P1-P4 incidents, service requests, and escalations.\nLead troubleshooting of authentication, access, platform integration, model response, latency, and performance issues.\nConduct Root Cause Analysis (RCA) and post-incident reviews.\nPerform trend analysis of recurring incidents and operational issues.\nCollaborate with engineering, product, security, infrastructure, and vendor teams for issue resolution.\nReview telemetry, logs, and monitoring data to identify service improvements.\nDrive operational readiness reviews for new releases, features, and platform changes.\nDevelop automation scripts and operational efficiencies.\nCreate and maintain runbooks, SOPs, support documentation, and knowledge management repositories.\nMaintain Known Error Database (KEDB) and problem management records.\nSupport audit reviews, compliance requirements, and operational evidence collection.\nParticipate in hypercare activities and production release support.\nMentor Associate-level support analysts and provide technical guidance.\nSupport follow-the-sun operational coverage model.\nRequired Qualifications\nBachelor's degree in Engineering, Computer Science, or related discipline.\n3-8 years of application, platform, or production support experience.\nExperience with ServiceNow, Azure and/or AWS, APIs, SSO authentication, and monitoring solutions.\nStrong troubleshooting, stakeholder management, and communication skills.\nExperience handling critical production incidents.\nKnowledge of Incident, Problem, Change, and Knowledge Management processes.\nPreferred Qualifications\nExperience supporting GenAI, LLM, RAG, AI Gateway, Copilot, Claude, or Agent-based platforms.\nKnowledge of SDLC, DevOps, release management, and change governance.\nFamiliarity with AI governance, model lifecycle management, and Responsible AI processes.\nExperience building support automation and observability solutions.\nAbout State Street\nAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.\nWe are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.\nAs an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.\nDiscover more information on jobs at StateStreet.com/careers\nRead our CEO Statement","description_format":"text","description_chars":3420,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-24T17:34:02Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.744,"p_room":0.55,"age_days":22,"expected_fill_days":21,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/state-street-senior-claude-support-analyst-assistant-manager","json_url":"https://alion.io/job/state-street-senior-claude-support-analyst-assistant-manager.json","meta":{"generated_at":"2026-10-19T04:48:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806},"rest":"https://alion.io/mcp/rest/get_company?id=1806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstate-street-senior-claude-support-analyst-assistant-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstate-street-senior-claude-support-analyst-assistant-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstate-street-senior-claude-support-analyst-assistant-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/state-street-senior-claude-support-analyst-assistant-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstate-street-senior-claude-support-analyst-assistant-manager"}]}