{"id":1953382,"url":"https://alion.io/job/state-street-servicenow-developer-officer","title":"ServiceNow Developer - Officer","company":{"id":1806,"name":"State Street","domain":"statestreet.com","url":"https://alion.io/company/state-street","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":368,"ghost_share":0.014,"stale_share":0.28,"repost_share":0.049,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:09:54Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T03:57:21Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Role Summary & Role Description\nThe role is responsible for building, validating, maintaining, and governing end-to-end service maps within the CMDB to ensure accurate visibility of business services and their underlying application and infrastructure dependencies. The role supports operational resilience, regulatory compliance (including DORA), incident and change impact analysis, and ongoing BAU governance by ensuring service maps meet defined quality, completeness, and freshness standards.\nThis role works closely with Application Owners, SMEs, Discovery teams, ServiceNow Operations, and Governance stakeholders to ensure service mapping data is accurate, auditable, and fit for operational and regulatory use cases.\nService Mapping & CMDB Management\nCreate, enhance, and maintain business service and application service maps using ServiceNow Service Mapping and Discovery capabilities.\nValidate relationships between business services, applications, and underlying configuration items (servers, databases, load balancers, networks, cloud resources).\nEnsure service maps follow approved mapping standards, rubrics, and SOPs.\nBuild, maintain, and optimize service maps using a combination of pattern based (top-down) and automated discovery techniques (e.g. Tag based), starting from defined application entry points (URL, IP, load balancer) and leveraging ML assisted, traffic based dependency detection to automatically identify, validate, and maintain accurate end to end service relationships across applications and infrastructure.\nIdentify and remediate gaps such as missing relationships, incorrect dependency paths, stale or orphaned CIs.\nCoordinate with Discovery and Infrastructure teams to resolve discovery gaps, CI inaccuracies, and integration issues.\nPerform map validation sessions with Application Owners and SMEs to confirm technical and business accuracy.\nSupport iterative refinement cycles and health reviews of service maps.\nMonitor data freshness, CI health, and mapping quality metrics.\nGovernance, BAU, Compliance & Automation\nSupport BAU service mapping governance, including tier based recertification cycles and evidence collection.\nTrack exceptions, remediation actions, and stakeholder responses related to service map validation.\nMaintain audit ready documentation and evidence to support regulatory and internal control requirements (e.g., DORA).\nContribute to KPI reporting, dashboards, and management updates on mapping coverage and quality.\nContribute to ITAM automation by identifying repeatable asset management tasks and supporting automation enhancements that improve data accuracy, lifecycle visibility, and operational efficiency across the asset estate.\nCollaborate cross functionally to identify, prioritize, and deliver automation enhancements, ensuring solutions are scalable, platform aligned, and support BAU efficiency, governance, and audit readiness.\nCore/Must have skills\nStrong understanding of Service Mapping concepts, CMDB, and dependency mapping.\nHands-on experience with ServiceNow (Service Mapping, Discovery, CMDB).\nExperience with tag-based service mapping and meta data driven mapping approaches, particularly in cloud environments.\nUnderstanding of IT infrastructure components (servers, databases, networks, cloud services).\nFamiliarity with ITSM processes (Incident, Change, Problem).\nGood to have skills\nServiceNow Certification (CSA, CIS.SM)\nFamiliarity with improving mapping outcomes through pattern optimization or extension concepts (where applicable)\nUnderstanding of MID Server setup, health monitoring, and discovery troubleshooting.\nWork Schedule\nHybrid\nKeywords (If any)\nService mapping, CMDB, ServiceNow Discovery\nLocation\nHyderabad, Bangalore, Pune\nWhy this role is important to us\nOur technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.\nWe offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.\nJoin us if you want to grow your technical skills, solve real problems and make your mark on our industry.\nAbout State Street\nWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.\nWork, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.\nInclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.\nState Street is an equal opportunity and affirmative action employer.\nDiscover more at StateStreet.com/careers\nAbout State Street\nAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.\nWe are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.\nAs an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.\nDiscover more information on jobs at StateStreet.com/careers\nRead our CEO Statement","description_format":"text","description_chars":7558,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-06T11:09:54Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.74,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["conf:25","velocity","win:late","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/state-street-servicenow-developer-officer","json_url":"https://alion.io/job/state-street-servicenow-developer-officer.json","meta":{"generated_at":"2026-10-24T04:16:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806},"rest":"https://alion.io/mcp/rest/get_company?id=1806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstate-street-servicenow-developer-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstate-street-servicenow-developer-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstate-street-servicenow-developer-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/state-street-servicenow-developer-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstate-street-servicenow-developer-officer"}]}