Senior Account Manager

This is a remote position.

LATAM-based | Remote | High Impact

Stateside is a nearshore staff augmentation partner helping high-growth U.S. tech companies scale with elite LATAM talent. We’re looking for an Account Manager to own and grow relationships with our portfolio clients. You’ll be their strategic ally-ensuring value, unlocking growth, and driving long-term success.

About us

• We don’t do average.
• We move fast, think big, and play for the team.
• We own outcomes and celebrate wins.
• We challenge the status quo and take smart risks.
• We do what we love and grow through what we do.
• We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.

About You

• You’re a Relationship-Builder. You build trust quickly, ask smart questions, and create real value.
• You’re Revenue-Driven. You understand how to expand accounts and grow revenue with strategy and precision.
• You Thrive in Ambiguity. Entrepreneurial conditions are your playground-you bring structure, clarity, and calm.
• You Deliver Results. You’re committed to hitting your goals and KPIs and know how to execute consistently.
• You Communicate Like a Pro. You know how to make it land, whether it’s harsh feedback or executive reporting.
• You’re All In. You lead with curiosity, bring solutions, not problems, and show up with full accountability.

What You’ll Do

• Be the Voice of the Client: Own key client relationships-understand their business priorities, challenges, and success metrics. Deliver a high-touch, proactive experience that drives satisfaction and results.
• Drive Renewals & Growth: Lead the strategy for renewals and upsells. Identify new opportunities and collaborate with Sales to grow revenue across your account portfolio.
• Build Strategic Partnerships: Act as the trusted advisor for client stakeholders, ensuring alignment, clarity, and ongoing engagement across technical and business teams.
• Collaborate & Deliver: Work closely with our delivery team to ensure performance meets (and exceeds) expectations. Champion quality, transparency, and problem-solving.
• Track & Optimize: Own NPS and satisfaction metrics for your accounts. Surface feedback and insights that drive continuous improvement and innovation.
• Know the Market: Stay sharp on tech and staffing trends. Share competitive intelligence and client opportunities with internal stakeholders to stay ahead of the curve.

What You Bring

• 5+ years in client success, sales, or account management roles.
• 3+ years of proven success in a B2B customer-facing environment.
• Demonstrated experience growing existing accounts and driving renewals.
• Background in the tech industry or staff augmentation is a strong plus.
• Strong communication, negotiation, and project management skills.
• Fluent in English and Spanish.
• Comfortable managing multiple large accounts.
• Based in LATAM with occasional travel to the U.S. and quarterly LATAM meetups.

What’s In It For You

• Work with top U.S. tech companies.
• Join a fast-growing, values-driven company.
• Own meaningful client relationships.
• International team, async-first culture.
• Base compensation plus commissions.

Additional Compensation

• Performance-based bonus tied to client retention & growth.
• Quarterly company offsite trips.
• Monthly wellness stipend.
• Learning & development budget.
• Access to top-tier coaching & leadership training.
• Paid time off + local holidays
• Laptop & remote setup.
• Health Insurance.

Ready to Join Us?

This is more than an account role-it’s a chance to lead, grow, and make your mark on a company that’s scaling fast. If you’re ready to build real relationships, lead a high-performing team, and help top-tier clients win, we want to meet you. Let’s grow Stateside-together.