{"id":2000202,"url":"https://alion.io/job/statista-it-support-specialist-mfd","title":"IT Support Specialist (m/f/d)","company":{"id":4881,"name":"Statista","domain":"statista.com","url":"https://alion.io/company/statista","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:05:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T10:32:32Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.\nFounded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.\nWe value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters - keep writing it as part of our team.\nAre you ready to join us?\nYour Responsibilities\nServe as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across Statista's global workforce.\n\nTake ownership of incoming requests from qualification through resolution or escalation, ensuring timely updates, complete English documentation, and SLA compliance.\n\nIdentify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services.\n\nBuild and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks.\n\nCollaborate closely with Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs.\n\nSupport end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure.\n\nYour Profile\nCompleted IT training (e.g., IT specialist for system integration) or equivalent practical experience\n\nInitial professional experience in IT service or helpdesk environments\n\nExperience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta - Statista uses Okta) and endpoint management tools such as Microsoft Intune\n\nExperience working with ITSM ticketing systems (Statista uses ServiceNow) and IT asset management tools (Statista uses Snipe-IT)\n\nNice to have: experience with Jamf, macOS, iOS management\n\nFluent English skills. German is a plus.\n\nHands-on, solution-oriented mindset with a strong focus on delivering great user experiences\n\nProactive communication style and service-oriented attitude\n\nWhat we offer\nIn addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:\nWork from abroad up to 30 calendar days a year\n\nHybrid work and flex-time\n\nInternational team and social events\n\nSubsidized urban mobility and access to fitness and wellness options\n\nFree access to Langdock and all its amazing functionalities\n\nCareer & training opportunities\n\nAttractive locations and modern offices\n\nMental health support with OpenUp\n\nSome of the benefits listed here apply only to the German entity and to Junior-level roles or above.","description_format":"text","description_chars":3193,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-07T10:59:53Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":1,"age_days":10,"expected_fill_days":54,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/statista-it-support-specialist-mfd","json_url":"https://alion.io/job/statista-it-support-specialist-mfd.json","meta":{"generated_at":"2026-10-13T11:58:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18630,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4881},"rest":"https://alion.io/mcp/rest/get_company?id=4881"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstatista-it-support-specialist-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstatista-it-support-specialist-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstatista-it-support-specialist-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/statista-it-support-specialist-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstatista-it-support-specialist-mfd"}]}