{"id":2950712,"url":"https://alion.io/job/status-staffing-national-refrigeration-admin-supervisor","title":"National Refrigeration & Admin Supervisor","company":{"id":3913347,"name":"Status Staffing","domain":"statusstaffing.com","url":"https://alion.io/company/status-staffing","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":53,"open_postings":10,"ghost_share":0.7,"stale_share":0,"repost_share":0.7,"time_to_fill_p50_days":5,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:54:36Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T19:54:36Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : Permanent\nSECTOR : Refrigeration / Administration\nBASIC SALARY : R28 000.00 Negotiable + Benefits\nSTART DATE : A.S.A.P\n\nREQUIREMENTS:\nMatric certificate.\nA relevant qualification in Operations Administration, Business Administration, or a similar field would be advantageous.\n4-6 years’ experience in operations, administration, customer service, refrigeration support, or a related environment.\nExperience working with national or multi-site customers would be advantageous.\nExperience in operational reporting, reconciliations, and administration.\nExperience in a service-based environment would be advantageous.\nRefrigeration industry experience or exposure would be advantageous.\nStrong administrative and organisational skills.\nExcellent customer relationship management and communication skills.\nStrong operational coordination skills.\nAnalytical skills and the ability to compile and interpret reports.\nExcellent attention to detail.\nAbility to identify exceptions, trends, and operational risks.\nAbility to manage multiple customers and competing priorities simultaneously.\nStrong follow-up skills and a commitment to ensuring tasks are completed and issues are resolved.\nIntermediate to advanced proficiency in Microsoft Office.\nGood understanding of service delivery processes and Service Level Agreement (SLA) requirements.\nAbility to interpret operational and financial information.\nAbility to collaborate effectively across multiple departments and regional teams.\nAbility to coordinate customer meetings and maintain action registers.\nAbility to work independently and make sound operational decisions.\nDUTIES:\nCoordinate and monitor national refrigeration activities across multiple regions and customers.\nMaintain visibility of refrigeration workloads, outstanding work, resource requirements, and operational constraints.\nLiaise with regional teams and technical resources to support effective operational coordination.\nServe as a central operational contact for designated refrigeration customers.\nAttend and facilitate weekly, monthly, and ad hoc customer meetings as required.\nPrepare customer updates, performance reports, and action registers.\nFollow up on outstanding customer matters and ensure agreed actions are completed within the required timeframes.\nMonitor national refrigeration callouts, including open, completed, and outstanding jobs.\nIdentify overdue or at-risk callouts and follow up with the relevant operational teams.\nMonitor callout ageing, response times, and completion status, escalating recurring or high-risk issues where necessary.\nMonitor refrigeration service performance against agreed customer requirements and Service Level Agreements (SLAs).\nIdentify performance exceptions and trends, and provide regular updates to relevant stakeholders and customers.\nCompile and maintain national refrigeration reports, dashboards, and operational trackers.\nPrepare weekly, monthly, and ad hoc reports covering workloads, callouts, outstanding work, SLA performance, customer issues, and operational trends.\nPrepare and distribute customer communications regarding service progress, outstanding work, operational issues, projects, and agreed actions, ensuring that all information is clear, accurate, and up to date.\nConduct regular invoicing checks across refrigeration customers, verifying completed work against invoicing information.\nIdentify and investigate billing discrepancies, missing information, duplicate charges, and outstanding invoicing requirements.\nLiaise with Finance and Operations to resolve invoicing and reconciliation discrepancies.\nReconcile refrigeration callouts against operational systems, completed work, customer requirements, and invoicing records, ensuring that exceptions are investigated and corrective action is taken.\nMaintain accurate administrative controls, trackers, action registers, and supporting documentation for the refrigeration function.\nIdentify operational, customer, administrative, and service delivery issues requiring intervention, coordinating resolutions and escalating unresolved or high-impact matters to senior operations management.\nSupport and coordinate national refrigeration projects, equipment upgrades, equipment-related initiatives, and customer-specific programmes as required.\nTrack project activities, milestones, outstanding actions, and customer commitments to ensure timely completion.\nCollaborate with regional operations teams, technical planning, technicians, administration, finance, business intelligence, and national operations to align customer requirements with operational delivery.\nPrepare information for customer performance reviews and participate in these reviews as required.\nMaintain action logs and ensure that agreed actions are assigned, monitored, and completed.\nIdentify recurring administrative, refrigeration, and service delivery issues, recommending improvements to processes, controls, reporting, and communication.\nProvide guidance and support to administrative and operational teams on refrigeration processes, reporting requirements, customer expectations, and recurring issues.\nProvide additional administrative, analytical, and operational support to senior operations management as required, in line with business priorities.\nHOURS:Monday to Friday: 08:00 - 17:00\nShould you meet all the requirements, apply on our website at www.statusstaffing.com today.Should you not hear back from us within 10 working days, please consider your application as unsuccessful. 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