{"id":1089026,"url":"https://alion.io/job/staubli-senior-service-engineer","title":"Senior Service - Engineer","company":{"id":6053,"name":"Staubli","domain":"staubli.com","url":"https://alion.io/company/staubli","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":31,"ghost_share":0,"stale_share":0.968,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-21T08:10:11Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-09T23:09:23Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Stäubli Tec Systems India was formed in the year 2012 and headquartered in Bangalore. Having an office in Gurgaon, Stäubli Tec Systems India has a turnover of more than 120 crores INR with a workforce of 70 people. Stäubli Tec Systems India is transforming aggressively and would like to mark its key presence in the area of innovation and technology. Such rapid growth demands key people to shoulder great responsibilities with effective leadership and a focused approach. For more info visit: https://www.staubli.com/en-in\n Roles and Responsibilities:\nThe job encompasses but is not limited to the following Roles and Responsibilities:\nProvide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA\nPromote STAUBLI services, continuously improve customer relationship and execute service sales.\n Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.\n Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.\nProvide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.\n Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.\nDocumenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.\nDaily reporting to the Local Manager to update status & availability.\n Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.\n Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.\nResponsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers\n To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.\n B.E./B. Tech. - Electrical & Electronics, Mechanical, Mechatronics, NTTF.\n YEARS OF EXPERIENCE/AGE - 6-7 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.\nTRAVEL - 70-75% Travel across India to diagnose/service customer machines & Service Sales.\nCOMPETENCIES\nTechnical -\nBasic Mechanics (drafting skills)\n Automation concepts (PLC, Drives etc.)\nIndustrial Electrical concepts & circuitary\n Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)\n Computer communications (industry oriented),\nExperience with diagnostics tools, electric circuits & mechanical systems.\nProficiency in understanding PLC programming /industrial automation.\nSensors and actuators technologies (electric, and pneumatic),\nKnowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)\nBehavioural\nExcellent Communication & interpersonal skills\nAble to analyze problems in a logical manner\nAbility to sell and promote Staubli Services\nWillingness to travel for on-site support multiple times and emergency service calls.\n Is highly organized with the ability to manage multiple projects.\n Build Strong relationships with clients to ensure long term satisfaction\nManage multiple service requests efficiently under tight deadlines.\nPrioritize tasks based on urgency and impact on customer operations.\n A self-starter who is resourceful and initiates work without specific instruction.\nAgility & ability to Work-life balance and embrace changes with positive attitude\nWillingness to learn new technologies & adaptable to client environment situations quickly.\n Work closely with Sales, Application & Admin team for seamless service delivery.\nShould be proficient in multiple languages -Indian languages. English is must","description_format":"text","description_chars":4032,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Industrial Robotics","Passive Components & Connectors"],"lifecycle":[{"event":"open","at":"2026-09-21T12:12:55Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.567,"p_room":0.55,"age_days":48,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/staubli-senior-service-engineer","json_url":"https://alion.io/job/staubli-senior-service-engineer.json","meta":{"generated_at":"2026-11-10T00:40:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6053},"rest":"https://alion.io/mcp/rest/get_company?id=6053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstaubli-senior-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstaubli-senior-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstaubli-senior-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/staubli-senior-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstaubli-senior-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1089026}},{"tool":"search_jobs","arguments":{"company":"staubli.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1089026},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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