Partnership Manager

Salary:  Up to £55,000 DOE

Contract Type - 12 month maternity cover

Work Life Balance:  Hybrid - mostly working from home with travel required to Northampton/Crawley offices and clients when needed

 Candidate Journey:  Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service.

 The Role:

We’re looking for a proactive, commercially minded professional to take ownership of key client partnerships within our travel insurance network. In this role, you’ll act as the main point of contact for assigned clients, ensuring smooth onboarding, regulatory compliance, and the delivery of excellent outcomes. From driving product governance and SLA oversight to supporting growth opportunities and managing new initiatives, you’ll play a pivotal role in strengthening relationships and helping both our clients and our business succeed.

• Operating as the point of contact for assigned customers

• Onboarding clients - they’ll be either directly authorised, Appointed Representatives or Introducer Appointed Representatives

• Implementing contractual requirements, conducting SLA oversight with reporting to both clients and the business

• Providing oversight of clients within our AR network, RAG reporting and escalation

• Meeting regularly with clients to support business, you’ll also handle and resolve queries that arise, liaising with appropriate SMEs within the business

• Maintaining product governance with oversight on ensuring the product is fit for purpose through customer outcomes reporting and FVAs

• Identifying and implementing opportunities to grow business with existing clients

• Supporting multiple clients concurrently with competing deadlines

• Running business information reports and assisting with invoicing and financial queries

• Co-ordinating marketing sign offs and scheduling

• Project manage product developments, pricing initiatives and new launches

• Managing contracts - identifying requirements and liaising with legal teams

 Essentials:

• Strong experience in the Travel Insurance market and comfort working in a regulated industry

• Experience and success working with external partners to deliver targeted outcomes

• Ability to develop and execute partnership strategies aligned with business goals

• Strong verbal, written and numeracy skills

• Understanding partner needs and fostering trust

• Proficiency in Microsoft applications and Tableau/Power BI

• Strong awareness of Insurance regulatory standards and requirements

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. 

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.