{"id":4298107,"url":"https://alion.io/job/stc-kuwait-digital-channels-analyst","title":"Digital Channels Analyst","company":{"id":49031,"name":"stc Kuwait","domain":"stc.com.kw","url":"https://alion.io/company/stc-kuwait","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"D","score":54,"open_postings":13,"ghost_share":0.769,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuwait City, Kuwait"],"countries":["KW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T06:28:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"stc Kuwait is actively recruiting for the role of Digital Channels Analyst, In this role, you will supports the translation of business objectives into digital channel solutions. Working under the guidance of the Digital Channels Executive Analyst and management, the role performs requirements gathering and documentation, journey and process mapping, backlog support, test preparation and execution, and channel performance reporting across the customer-facing, self-service, conversational and internal digital workplace channels.\nyour responsibilities will include, but are not limited to, the following:\nGather and document business requirements, user stories, process flows, and customer journeys for digital channel initiatives.\nManage and improve digital channels and automation, including Microsoft 365, SharePoint, self-service, and conversational channels.\nSupport testing and quality assurance, including UAT, test scenarios, defect tracking, and business sign-off.\nMonitor and analyze digital channel performance and KPIs, identifying improvement opportunities based on customer behavior and feedback.\nCoordinate with business, technical teams, and vendors, while ensuring requirements meet regulatory, security, privacy, and brand standards.\n\nstc Kuwait is actively recruiting for the role of Digital Channels Analyst, In this role, you will supports the translation of business objectives into digital channel solutions. Working under the guidance of the Digital Channels Executive Analyst and management, the role performs requirements gathering and documentation, journey and process mapping, backlog support, test preparation and execution, and channel performance reporting across the customer-facing, self-service, conversational and internal digital workplace channels.\nyour responsibilities will include, but are not limited to, the following:\nGather and document business requirements, user stories, process flows, and customer journeys for digital channel initiatives.\nManage and improve digital channels and automation, including Microsoft 365, SharePoint, self-service, and conversational channels.\nSupport testing and quality assurance, including UAT, test scenarios, defect tracking, and business sign-off.\nMonitor and analyze digital channel performance and KPIs, identifying improvement opportunities based on customer behavior and feedback.\nCoordinate with business, technical teams, and vendors, while ensuring requirements meet regulatory, security, privacy, and brand standards.\n\nTo apply to this role, please make sure that you meet the following criteria:\nBachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related discipline.\nMinimum 4 years of relevant Experience .\n\nPrevious Experience in Digital Channels .\n\nTo apply to this role, please make sure that you meet the following criteria:\nBachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related discipline.\nMinimum 4 years of relevant Experience .\n\nPrevious Experience in Digital Channels 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