{"id":1650783,"url":"https://alion.io/job/steampunk-senior-service-designer-2","title":"Senior Service Designer","company":{"id":3854754,"name":"Steampunk","domain":"steampunk.com","url":"https://alion.io/company/steampunk-5","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Figma","optional":true},{"name":"InVision","optional":true},{"name":"Scrum","optional":true},{"name":"Sketch","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:14:38Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-05T15:46:32Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Overview\nAs a Senior Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end-to-end organization and experience challenges. You will lead development and execution of User Experience (UX) strategies to enhance how people interact effectively with websites, mobile applications, and digital tools. You will apply the latest design methods and technology tools and trend to enhance the overall customer experience (CX) to engage and inspire people seeking lawful immigration.\nContributions\nManage the design team as well as design activities related to planning, prioritization, and decision making\nLead and conduct user research and usability testing and translate those results into designs that will improve products in an iterative fashion with other designers, product managers, and engineers\nParticipate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives \nConduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypotheses \nLead discovery of user needs into concepts, personas, user journeys, information architecture, user flows, wireframes, and visual design prototypes with other designers, product managers, and engineers\nDevelop low-fidelity and high-fidelity service blueprints and journey maps to visualize end-to-end user experiences, identify pain points, and collaborate with product owners, product managers, other designers, and engineers to shape service improvements that align with user and business needs\nFacilitate cross-functional collaboration by bridging communication between product owners, designers, engineers, and client stakeholders, ensuring that service concepts are both desirable for users and feasible for technical implementation\nDesign and iterate on service prototyping using Figma and other tools to test, validate, and refine workflows, integrating feedback from usability research, stakeholder input, and real-world testing\nEnsure human-centered design principles and consistency across service touchpoint and digital experiences\nLead user research and stakeholder engagement to gather insights, conduct co-creation workshops, and translate findings into actionable recommendations that enhance service experience\nCollaborate with product managers, other designers, software developers, and client product owners to ensure that designs are properly implemented, regularly tested with users, and iteratively improved on\nBalance user needs with product manager priorities and technical feasibility to drive measurable results\nProvide plain language content strategy to facilitate an easy-to-understand user experience that simplifies complex processes for users who may not be native English speakers\nSynthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow\nCommunicate stakeholder and user needs and collaborate on a cross functional team within an agile environment \nUnderstand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations \nQualifications\nAbility to obtain a U.S. government Security Clearance \n10+ years of experience in human centered design, service design, and/or customer experience design, translating user needs into concepts, personas, user journeys, information architecture, user flows, wireframes and visual design prototypes \n5+ years of experience managing a design team as well as design-related planning, prioritization, and decision making\nProficiency in design tools: Sketch, Mural, Figma, InVision, and Adobe Creative Suite \nCurrent portfolio demonstrating ideology, methods, tools, skills, and craft \nThorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints \nAbility to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems \nExperience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing\nDesire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome \nExperience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers\nA natural curiosity for solving problems coupled with strong analytical skills \nA collaborative nature with excellent written communication and presentation skills \nExperience working in a project-based environment \nDegree or equivalent experience in HCD, and/or service design \nBonus Points\nPrevious work experience in or with the federal government \nPrevious work experience as a consultant \nExperience transforming paper-based processes into and optimized digitally native workflow and experience\nAbout steampunk\nSteampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.\nIdentity Statement\nAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.\nSteampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com.\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.","description_format":"text","description_chars":6899,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T00:14:38Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.622,"p_room":0.35,"age_days":34,"expected_fill_days":14,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/steampunk-senior-service-designer-2","json_url":"https://alion.io/job/steampunk-senior-service-designer-2.json","meta":{"generated_at":"2026-11-05T20:00:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26860,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854754},"rest":"https://alion.io/mcp/rest/get_company?id=3854754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteampunk-senior-service-designer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteampunk-senior-service-designer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteampunk-senior-service-designer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steampunk-senior-service-designer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteampunk-senior-service-designer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1650783}},{"tool":"search_jobs","arguments":{"company":"steampunk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1650783},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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