{"id":1650591,"url":"https://alion.io/job/steampunk-service-designer","title":"Service Designer","company":{"id":3854754,"name":"Steampunk","domain":"steampunk.com","url":"https://alion.io/company/steampunk-5","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:14:38Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T11:58:25Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Overview\nSteampunk is seeking a Service Designer to guide clients through our Design Intelligence® framework, providing the research and design foundation supporting portfolio optimization, data governance, and identity-modernization workstreams within a large federal advisory program. You'll lead and facilitate discovery that uncovers pain points and opportunities, serving as the voice of the user to ensure their needs are reflected in every recommendation.\nContributions\nConduct process, technology, and organizational research to build the evidence base for portfolio optimization recommendations\nFacilitate discovery workshops and interviews to frame pain points and opportunities, define problem statements, and validate hypotheses with real users and stakeholders\nBuild frontstage/backstage service blueprints and vision roadmaps connecting user-facing outcomes to the systems and investments behind them\nConduct empathy interviews and shadowing with data users (analysts, stewards, program staff) to map end-to-end data journeys\nApply card sorting and persona development to shape catalog and metadata design around how users actually search\nSynthesize research into insights and recommendations that shape program strategy and future-state experience vision\nRun lo-fi/hi-fi prototyping and usability testing on governance artifacts and workflows before enterprise rollout\nBuild service blueprints spanning all four ICAM pillars (Policy, People, Process, Technology)\nCollaborate and communicate stakeholder and user needs across a cross-functional Agile team\nEnsure all deliverables are produced at consistent, high quality across assigned workstreams\nQualifications\nAbility to obtain and maintain a U.S. government security clearance\nBachelor's degree, preferably in Human-Centered Design, Service Design, or a related field\n5+ years of service design or UX research experience, including service blueprinting and journey mapping\nPortfolio demonstrating design process, methods, and craft across past service design or UX research engagements\nDemonstrated experience with affinity diagramming, card sorting, and persona development\nExperience running usability testing and prototyping cycles with real end users\nExperience working within an Agile delivery framework, integrating research and design activities into sprint cadences\nProficiency with design and research tools such as Adobe Creative Suite, Mural, and Lucidchart\nStrong research synthesis and facilitation skills\nExcellent written communication and presentation skills to convey research findings and recommendations\nExperience collaborating within a multidisciplinary delivery team, including data, identity/security, and change-management specialists\nPreferred:\nExperience applying service design methods to federal data governance, identity/access, or portfolio management contexts\nExperience with lo-fi/hi-fi prototyping tools\nPrevious experience working as a consultant\nAbout steampunk\nSteampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.\nIdentity Statement\nAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.\nSteampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com.\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 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