{"id":2040515,"url":"https://alion.io/job/steel-dynamics-helpdesk-it-specialist","title":"Helpdesk IT Specialist","company":{"id":2046746,"name":"Steel Dynamics","domain":"steeldynamics.com","url":"https://alion.io/company/steeldynamics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sinton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:44:17Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T11:39:15Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Subsidiary\nSteel DynamicsOverview\nHelp Desk is an entry-level position on the IT Team at SDI Southwest Division\nResponsibilities\nInstallation and maintenance of all computer hardware and software \nAssisting with the support of all aspects of LAN-based networking \nAssisting with the installation and maintenance of voice systems; usually limited to cabling, phones, headsets and software \nAssisting with the cabling in new and existing locations for network, computers, phones or other equipment such as printers \nRepairing or upgrading computer systems as needed \nProviding Tier 1 level support on hardware and software technical issues \nAssisting with modification of Active Directory users, groups, and permissions \nCreation, updating and management of computer images \nPrepare documentation to assist end-user adoption of new and existing tools \nWork in the ticketing tool fulfilling all end-user incidents and requests in compliance with agreed SLA’s \nManage the computer equipment inventory \nAny other duties as assigned by the IT Supervisor \nProvide on-call 24/7 support in case of emergency\nQualifications\nMust be a computer course student, graduate, or have computer-related work experience \n Knowledge of Windows 11 required, Servers 2022 and above preferred \nComputer certifications o CompTia A+ or Simila\nRequired:\nCustomer Service Oriented \nGood communication skills \nProblem-solving Skills \nProactive and Self Driven \nTeam working \nComputer Certifications o CompTia Network+ o CompTia Security + o Or similar (Google)\nSteel Dynamics, Inc., and all affiliated entities are equal opportunity employers.","description_format":"text","description_chars":1614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-10-07T17:44:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":72500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.683,"p_room":0.75,"age_days":13,"expected_fill_days":14,"reasons":["conf:3","velocity","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/steel-dynamics-helpdesk-it-specialist","json_url":"https://alion.io/job/steel-dynamics-helpdesk-it-specialist.json","meta":{"generated_at":"2026-10-21T16:23:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2046746},"rest":"https://alion.io/mcp/rest/get_company?id=2046746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteel-dynamics-helpdesk-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteel-dynamics-helpdesk-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteel-dynamics-helpdesk-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steel-dynamics-helpdesk-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteel-dynamics-helpdesk-it-specialist"}]}