{"id":2929388,"url":"https://alion.io/job/steel-dynamics-it-software-support-technician","title":"IT Software Support Technician","company":{"id":2046746,"name":"Steel Dynamics","domain":"steeldynamics.com","url":"https://alion.io/company/steeldynamics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:18:47Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T09:38:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Subsidiary\nSteel DynamicsOverview\nThis position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.\nResponsibilities\nAnswer service desk phone calls.\nLog calls requesting technical assistance into the service desk software.\nTroubleshoot software issues and document resolutions.\nAssign work orders, follow up on status, and communicate status to users.\nHandle requests & verify requested information with managers, and track progress.\nSupport Retail equipment- ATM, printers, cameras, scale interface.\nPeriodically travel to remote locations and assist other IT technicians.\nAll other duties as required.\nRepresent the company in a professional manner and provide excellent Customer Service.\nQualifications\nRequired\nExcellent problem-solving skills and work well in a team environment \n Understanding of business processes, transaction flows, and compliance requirements \nPositive attitude and highly motivated \nA team player with excellent communication skills \nTimely communication and compliance with policies and procedures.\n Customer service oriented.\nPreferred\nAssociate degree or equivalent technical work experience (3 years).\n Knowledge of various versions of Microsoft Windows and Office. \nThe ideal candidate would be energetic, detail oriented, and organized.\n Experience with querying data from various systems and databases.\n Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.","description_format":"text","description_chars":1563,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-10-20T14:18:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":72500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/steel-dynamics-it-software-support-technician","json_url":"https://alion.io/job/steel-dynamics-it-software-support-technician.json","meta":{"generated_at":"2026-10-25T09:48:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2046746},"rest":"https://alion.io/mcp/rest/get_company?id=2046746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteel-dynamics-it-software-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteel-dynamics-it-software-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteel-dynamics-it-software-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steel-dynamics-it-software-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteel-dynamics-it-software-support-technician"}]}