{"id":3155481,"url":"https://alion.io/job/steelcraft-customer-service-representative","title":"Customer Service Representative","company":{"id":2592852,"name":"Steelcraft","domain":"steelcraftwi.com","url":"https://alion.io/company/steelcraftwi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menomonee Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:18:42Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T18:39:38Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Customer Service Representative serves as both the primary customer support contact and the strategic partner for key accounts. This role blends traditional customer service responsibilities with account management, consultative selling, and revenue growth initiatives. The position requires exceptional communication, relationship-building, and problem-solving skills to ensure client satisfaction, retention, and long-term business growth.\nEssential Duties and Responsibilities\nCustomer Service & Support\nRespond to customer inquiries via phone, email, chat, or in person.\nResolve product or service issues by clarifying needs, determining causes, and providing appropriate solutions.\nMaintain accurate records of interactions and transactions in internal systems.\nEscalate complex issues to appropriate teams when needed.\nProcess orders, applications, and requests accurately and efficiently.\nProvide product and service information, updates, and policy guidance.\nAccount Management & Growth\nDevelop and maintain strong, trusted relationships with key strategic clients, serving as their primary point of contact.\nIdentify and pursue new revenue opportunities through cross-selling, upselling, and contract renewals.\nUnderstand client needs, challenges, and goals, offering tailored, consultative solutions.\nCreate and execute account plans, setting growth and retention goals with measurable performance metrics.\nCollaborate with internal teams (product, marketing, customer service) to deliver solutions aligned with client expectations.\nAddress and resolve client concerns, ensuring satisfaction and long-term retention.\nDeliver product presentations, training sessions, and business reviews to clients.\nTrack and report on account activity, sales performance, pipeline status, and market opportunities.\nStay informed on industry trends, competitive activity, and market shifts to identify risks and opportunities.\nOther Duties\nPerform additional tasks as assigned to meet business needs. Responsibilities may be adjusted based on organizational priorities.\nCompetencies\nAnalytical\nProblem Solving\nCritical Thinking\nCommunication\nAdaptability\nOrganizational & Planning\nQualifications\nMinimum Qualifications\nEducation: Bachelor's degree in Business Administration, Marketing or a related field.\nExperience and/or Training:\nMinimum of 5 years experience in account management, sales or business development, ideally with experience managing strategic or high-value accounts\nStrong negotiation skills, with a proven track record of managing large accounts and closing deals\nExcellent interpersonal, communication and presentation skills\nAbility to think strategically and understand complex business needs.\nExperience in consultative selling and developing tailored solutions for clients.\nProficiency in ERP/MRP systems (Epicor preferred), CRM software and Microsoft Office (Excel, Word, PowerPoint).\nKnowledge of the industry and competitive landscape\nStrong ability to identify and pursue business opportunities\nAbility to analyze market trends and translate them into actionable strategies\nAbility to work independently and as part of a team\nAbility to work under pressure and adapt to changing priorities.\nPreferred Qualifications\nEducation:\nExperience and/or Training:\nPhysical and Mental Demands\nWhile performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls.\nThe employee frequently is required to talk or hear.\nThe employee is occasionally required to stand and walk.\nSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.\nThe employee must be able to lift and or carry up to 10 lbs occasionally.\nTravel: This position may require travel between local offices and to customer sites, on an as needed basis, with manager approval. The travel will primarily involve visiting other local facilities to collaborate with different teams and support projects across our multiple, local locations and the entire organization.\nThe mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\nWorking Environment\nWork is performed in a general office environment with limited noise exposure and usually moderate. Noise may be loud when frequenting the production floor. Additionally, there will be occasional exposure to dust, metal debris, changes in ambient temperature, and requires the use of appropriate Personal Protective Equipment (PPE).\nThe work environment characteristics described here are representative of those an individual will encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.","description_format":"text","description_chars":5049,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Metal Fabrication"],"lifecycle":[{"event":"open","at":"2026-10-23T14:18:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:8","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/steelcraft-customer-service-representative","json_url":"https://alion.io/job/steelcraft-customer-service-representative.json","meta":{"generated_at":"2026-11-01T03:37:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2592852},"rest":"https://alion.io/mcp/rest/get_company?id=2592852"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteelcraft-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteelcraft-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteelcraft-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steelcraft-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteelcraft-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3155481}},{"tool":"search_jobs","arguments":{"company":"steelcraftwi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3155481},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}