{"id":3362602,"url":"https://alion.io/job/steele-solutions-it-support-specialist-ii","title":"IT Support Specialist II","company":{"id":3791368,"name":"Steele Solutions","domain":"steelesolutions.com","url":"https://alion.io/company/steelesolutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-27T21:53:55Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T02:05:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Why Steele Solutions?\nAt Steele Solutions, we design and manufacture innovative material handling and workplace infrastructure solutions that help leading organizations improve operational efficiency, productivity, and safety. Our success is driven by a team of skilled professionals committed to continuous improvement, collaboration, and execution excellence.\nAs a Manufacturing Engineering Technician, you'll play a critical role in supporting production operations through process improvement, equipment optimization, and implementation of manufacturing best practices. This position offers the opportunity to work closely with Operations, Engineering, Quality, and Maintenance teams while helping drive efficiency, quality, and growth throughout our manufacturing facilities.\nSummary\nThe IT Support Specialist IIwill serve as leader within the IT department that provides advanced technical support for end-users, resolving complex hardware, software, and network issues while managing complex IT projects to align with organizational goals. This requires independent judgement, discretion, and specialized knowledge to manage the systems, lead IT while promoting service excellence and operational continuity.\nEssential Duties and Responsibilities\nThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.\nResponsible for solving and escalating technical issues involving desktops, laptops, mobile devices, printers, network connectivity, and enterprise applications, serving as the primary escalation point for Support Specialist I staff.\nOversee the installation, configuration, and maintenance of hardware, software, and peripherals; manage user accounts, permissions, and access rights in Active Directory and other systems to ensure business continuity.\nLead complex projects and deliver IT initiatives including system rollouts, upgrades, and security enhancements, managing milestones, scope, and stakeholder communication from planning through implementation.\nIs the SME for assigned applications and enterprise platforms (e.g., ITSM, ERP, Microsoft 365), providing in-depth knowledge, training, and best-practice recommendations to end-users and peers.\nCreate and deliver training materials, workshops, and knowledge base documentation that improve end-user adoption and empower Support Specialist I employees with troubleshooting resources.\nProvide guidance, coaching, and daily support to junior IT staff; assist in onboarding new hires and promoting a culture of continuous learning by knowledge sharing.\nMonitor IT performance of core systems, proactively address potential issues, and recommend emerging technologies that enhance security, efficiency, and reliability.\nPartner with IT leadership and cross-functional teams to drive operational continuity, identify process improvements, and implement innovative solutions that elevate service delivery.\nProvide guidance and leadership during the on-call rotation, ensuring availability and rapid response to after-hours critical technical incidents.\nPerforms other duties as may be assigned by IT Support Manager or other organizational leaders.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to travel to other Wisconsin and Ohio locations as needed.\nEducation and/or Experience\nAssociate’s or bachelor’s degree in Information Technology, Computer Science, or related field, preferred \nA minimum of five (5) years of experience as an IT Support Specialist or similar role\nProven ability to deliver advanced IT support across hardware, software, networking, and enterprise applications, with a focus on troubleshooting and escalation management.\nStrong knowledge of Windows OS, Microsoft 365, Active Directory, networking fundamentals, endpoint security, and VPN technologies.\nExperience supporting enterprise environments including ERP, ITSM, and multi-site infrastructures, ensuring operational continuity and business alignment.\nFamiliarity with RBAC (Role-Based Access Control) and enterprise file structures.\nRecognized as a subject matter expert (SME) in key applications, driving process improvements, system optimization, and service excellence.\nOther Skills\nStrong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the user without being prompted.\nGood verbal, written and interpersonal communication skills.\nSolid organizational skills and the ability to handle multiple projects simultaneously. \nStrong problem-solving, communication, and customer service skills with a proactive, solutions-oriented mindset.\nAbility to work independently and prioritize effectively.\nStrong documentation and organizational skills.\nProactive mindset with a focus on continuous improvement and ownership of service delivery.\nExperience supporting manufacturing or multi-site environments is a plus.\nLanguage Skills\nAbility to write routine reports and correspondence. Ability to communicate effectively with employees at all levels of the organization.\nMathematical Skills\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.\nTechnical Skills\nOS: Windows 11\nNetworking Fundamentals \nUnderstanding of Windows Server\nMicrosoft Office 365\nActive Directory\nTicketing system\nVOIP and MS Teams phone systems\nDesktop/Laptop client operating system setup, config, and migration\nReasoning Ability\nAbility to apply common sense understanding to carry out instruction furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nRequires the use of hearing protection and hair restraints when in the plant. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach above shoulders; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nThe position is an office-based position with some local travel required.\nSteele Solutions is an Equal Opportunity Employer and participates in E-Verify. 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