{"id":1196668,"url":"https://alion.io/job/steerbridge-ux-researcher-mdcaices","title":"UX Researcher (MDC/AICES)","company":{"id":685505,"name":"SteerBridge","domain":"steerbridge.com","url":"https://alion.io/company/steerbridge","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":true},{"name":"UserTesting","optional":true}],"status":"live","first_seen_at":"2026-09-24T15:23:23Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:31:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SteerBridge is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success.\nAt the core of SteerBridge is our people-especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.\nPosition Overview\nSteerBridge is seeking a UX Researcher with product design and prototyping capability to support the Modern Disability Claims (MDC) team and the continued development of AICES, the Artificial Intelligence Claims Evaluation System. This is a hybrid role based in the United States, with a possible remote opportunity depending on experience.\nThis role focuses on understanding how people review claims, navigate evidence, complete medical evaluation tasks, and respond to system-generated information. You will plan and conduct studies, synthesize findings, and translate insights into wireframes or prototype concepts that teams can evaluate with users before development. You will work alongside designers, engineers, product stakeholders, and claims and medical evaluation subject-matter experts to shape usable, accessible workflows.\nAICES brings together claim information, evidence, forms, and system outputs. Research must account for the different goals, permissions, and information needs of claims reviewers, medical providers, power users, and administrators, and show whether users can trace information to its source, review or correct system-generated findings, manage exceptions, and complete their work with confidence. AICES supports medical disability examination and claims evaluation workflows, including:\nClaims intake and information organization\nEvidence review and source traceability\nMedical evaluation and DBQ-related workflows\nReview of system-generated findings and supporting information\nCase status, exceptions, and administrative workflows\nThis work matters because these tasks affect Veterans and their claims. Success means research directly informs product decisions and delivery priorities, and the product is accessible and trustworthy, with evidence sources, system behavior, and review actions clear to the users responsible for them.\nKey Responsibilities\nUser Research and Discovery\nPlan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis.\nStudy claims and medical evaluation workflows through approved access to users and representative materials, documenting constraints, handoffs, and decision points.\nConduct usability testing on prototypes and production workflows, including evidence review, multi-tab navigation, and administrative tasks.\nSynthesize findings into clear, prioritized insights and recommendations that guide product decisions.\nDevelop personas or role profiles, journey maps, task flows, and workflow models when they help the team make design decisions.\nResearch-Driven Design and Prototyping\nTranslate research findings into prototype concepts that demonstrate improved claims and medical evaluation workflows.\nCreate wireframes, interaction models, and low- to mid-fidelity prototypes in Figma.\nCollaborate with product designers to refine concepts and test whether proposed changes solve observed problems.\nSupport interaction design, information architecture, and accessibility decisions for complex, evidence-rich workflows.\nValidate design concepts through iterative testing with the relevant user groups.\nSystems and Product Collaboration\nWork closely with engineers and data teams to ensure architectural patterns align with user workflows.\nPartner with product owners and subject-matter experts to balance operational needs with technical constraints.\nParticipate in backlog refinement and design reviews.\nSupport design-to-development handoffs with clear research and workflow documentation.\nDomain and Competitive Research\nConduct domain research on disability claims, medical evaluation processes, and relevant federal service workflows.\nAnalyze comparable case management and evidence review tools to inform product direction without treating competitor patterns as a substitute for user research.\nRequired Qualifications\nU.S. citizenship is required for this position under applicable federal contract requirements. 3+ years of experience in UX research, human factors, or applied product research.\nExperience planning studies, recruiting or coordinating participants, conducting sessions, and synthesizing findings into actionable recommendations.\nStrong command of research methods, including interviews, workflow analysis, usability testing, and synthesis.\nAbility to understand complex claims or evaluation workflows and communicate user needs clearly.\nExperience creating research-informed prototypes or wireframes.\nProficiency with Figma or similar design and prototyping tools.\nAbility to handle sensitive research materials and follow applicable project access and privacy requirements.\nAbility to work in complex enterprise or government software environments.\nStrong communication skills and the ability to present findings to technical and nontechnical audiences.\nPreferred Qualifications\nExperience with VA, federal health, benefits, disability claims, medical evaluation, or case management systems.\nExperience supporting enterprise decision-support or evidence review platforms.\nFamiliarity with complex interfaces that show document sources, system-generated outputs, review status, exceptions, and user permissions.\nExperience working with multidisciplinary teams that include engineers, product designers, subject-matter experts, and program stakeholders.\nExperience with UX research platforms such as UserTesting, Qualtrics, or Optimal Workshop, and Agile tools such as Jira.","description_format":"text","description_chars":6226,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T18:52:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T23:36:26Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/steerbridge-ux-researcher-mdcaices","json_url":"https://alion.io/job/steerbridge-ux-researcher-mdcaices.json","meta":{"generated_at":"2026-09-24T23:36:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1776,"day_limit":5000,"remaining_today":3224,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}