Delivery Manager
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 6, 2026.
We are happy to inform you that we have 1 new job opening.
The job mission is to provide delivery direction and management for the projects within direct supervision to enable the achievement of business objectives through the management of the operational teams with a view to ensure efficient and effective deployment of people, resources and systems, within agreed budgets and in line with Stefanini's business strategy.
Responsibilities:
- Analyzing and reviewing operational progress within the managed account;
- Being accountable for operational results and improved efficiency for the managed account;
- Overseeing launch activities when required;
- Managing the staffing levels of the respective operational team(s);
- Managing, coaching, and developing direct reports/Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and to achieve specific operational objectives, and to ensure effective use of Stefanini policies and procedures;
- Assessing direct reports/Team Leaders, evaluating their performance and quality of work.
Requirements:
- Minimum of 2 years' experience in managing teams (including performance management) in a large global organization;
- Support center environment experience is mandatory;
- Critical thinking and problem solving to assess client situation and provide actionable outcomes based on business/technical advice and access the appropriate Stefanini services to support the achievement of business results;
- Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results-oriented nature;
- Ability to manage multiple priorities is also expected;
- Independent and highly self-motivated with a strong customer focus;
- High tolerance and flexibility/evolved ability to lead and manage ambiguous situations;
- Excellent relationship skills including significant experience working with executives level;
- Superior verbal, written, facilitation, and presentation skills;
- Collaboration and team leadership;
- Strong time and project management skills;
- Business leadership skills;
- AI knowledge/exposure would be a plus;
- English proficiency;
- University diploma.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at [email protected] for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Requirements:
- Minimum of 2 years' experience in managing teams (including performance management) in a large global organization;
- Support center environment experience is mandatory;
- Critical thinking and problem solving to assess client situation and provide actionable outcomes based on business/technical advice and access the appropriate Stefanini services to support the achievement of business results;
- Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results-oriented nature;
- Ability to manage multiple priorities is also expected;
- Independent and highly self-motivated with a strong customer focus;
- High tolerance and flexibility/evolved ability to lead and manage ambiguous situations;
- Excellent relationship skills including significant experience working with executives level;
- Superior verbal, written, facilitation, and presentation skills;
- Collaboration and team leadership;
- Strong time and project management skills;
- Business leadership skills;
- AI knowledge/exposure would be a plus;
- English proficiency;
- University diploma.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at [email protected] for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.