{"id":2413828,"url":"https://alion.io/job/stefanini-delivery-manager","title":"Delivery Manager","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":880},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T17:42:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We are happy to inform you that we have 1 new job opening.\nThe job mission is to provide delivery direction and management for the projects within direct supervision to enable the achievement of business objectives through the management of the operational teams with a view to ensure efficient and effective deployment of people, resources and systems, within agreed budgets and in line with Stefanini's business strategy.\nResponsibilities:\nAnalyzing and reviewing operational progress within the managed account;\nBeing accountable for operational results and improved efficiency for the managed account;\nOverseeing launch activities when required;\nManaging the staffing levels of the respective operational team(s);\nManaging, coaching, and developing direct reports/Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and to achieve specific operational objectives, and to ensure effective use of Stefanini policies and procedures;\nAssessing direct reports/Team Leaders, evaluating their performance and quality of work.\nRequirements:\nMinimum of 2 years' experience in managing teams (including performance management) in a large global organization;\nSupport center environment experience is mandatory;\nCritical thinking and problem solving to assess client situation and provide actionable outcomes based on business/technical advice and access the appropriate Stefanini services to support the achievement of business results;\nAbility to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results-oriented nature;\nAbility to manage multiple priorities is also expected;\nIndependent and highly self-motivated with a strong customer focus;\nHigh tolerance and flexibility/evolved ability to lead and manage ambiguous situations;\nExcellent relationship skills including significant experience working with executives level;\nSuperior verbal, written, facilitation, and presentation skills;\nCollaboration and team leadership;\nStrong time and project management skills;\nBusiness leadership skills;\nAI knowledge/exposure would be a plus;\nEnglish proficiency;\nUniversity diploma.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. \nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\nRequirements:\nMinimum of 2 years' experience in managing teams (including performance management) in a large global organization;\nSupport center environment experience is mandatory;\nCritical thinking and problem solving to assess client situation and provide actionable outcomes based on business/technical advice and access the appropriate Stefanini services to support the achievement of business results;\nAbility to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results-oriented nature;\nAbility to manage multiple priorities is also expected;\nIndependent and highly self-motivated with a strong customer focus;\nHigh tolerance and flexibility/evolved ability to lead and manage ambiguous situations;\nExcellent relationship skills including significant experience working with executives level;\nSuperior verbal, written, facilitation, and presentation skills;\nCollaboration and team leadership;\nStrong time and project management skills;\nBusiness leadership skills;\nAI knowledge/exposure would be a plus;\nEnglish proficiency;\nUniversity diploma.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. \nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":8941,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:45:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-delivery-manager","json_url":"https://alion.io/job/stefanini-delivery-manager.json","meta":{"generated_at":"2026-10-14T19:44:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-delivery-manager"}]}