{"id":2413827,"url":"https://alion.io/job/stefanini-deskside-technician-2","title":"Deskside Technician","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T04:10:49Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"24 months fixed term.\nWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.\nResponsibilities:\nIdentify, analyse, and repair product failures. Order and replace parts as needed;\nSupport and maintain user account information including rights, security and systems groups;\nReceive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;\nProvide troubleshooting and problem resolution support for all network devices;\nCoordinate with third-party vendors to resolve hardware and software problems, as required;\nInstall and test replacement parts when requested by resolver-groups;\nReceive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;\nInterface with hardware and software vendors for planning and problem resolution;\nInterface with manufacturers and third-party vendors for technical assistance;\nExecute the installation of PCs, peripherals and LAN-based equipment;\nAssist with setting up security, file access and other administrative procedures associated with moves;\nMove workstations and peripherals, as required;\nEnsure that connectivity issues are addressed for installations;\nMove telecommunications equipment, as required;\nOrder, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;\nInstall and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;\nTest completed IMAC's and verify acceptance by end user;\nDocument changes to inventory use and configuration.\nRequirements:\nAbility to resolve Win10 & Win11 operating system errors;\nExcellent proven track record supporting clients in a financial environment;\nNetwork troubleshooting skills & knowledge required (intermediate);\nProficient in Microsoft Office 365;\nCandidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;\nDetermine and recommend which products or services best fit the customers' needs;\nAbility to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;\nAble to document support processes and procedures so they can be reused by support team;\nMinimum of 3 Years' experience in an IT Support Role;\nAbility to communicate technical information to non-technical audiences;\nStrong sense of customer service;\nKnowledge of Microsoft Active Directory;\nKnowledge of Citrix and SCCM;\nMicrosoft Group Policy Objects experience;\nGood organizational skills;\nExcellent Verbal and Written Communication Skills;\nAbility to multitask;\nTeam focused.\nWhatwe offer:\nCompetitive salary and benefits package;\nAFB bonus;\nPrivate health scheme including Private Medical, Dental, Optical and Holiday Travel;\nExtra vacation days;\nOpportunities to learn and develop: training programs;\nPersonalized career path within the organization;\nExposure to an international environment as part of a multicultural team spread across Europe.\nWork conditions:\nWorking hours: 40 working hours per week\nContract type: 24 months fixed term contract \nWorking setup (hybrid, on site, remote): 100% onsite , shifts (7 am - 6 pm in shifts)\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\nRequirements:\nAbility to resolve Win10 & Win11 operating system errors;\nExcellent proven track record supporting clients in a financial environment;\nNetwork troubleshooting skills & knowledge required (intermediate);\nProficient in Microsoft Office 365;\nCandidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;\nDetermine and recommend which products or services best fit the customers' needs;\nAbility to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;\nAble to document support processes and procedures so they can be reused by support team;\nMinimum of 3 Years' experience in an IT Support Role;\nAbility to communicate technical information to non-technical audiences;\nStrong sense of customer service;\nKnowledge of Microsoft Active Directory;\nKnowledge of Citrix and SCCM;\nMicrosoft Group Policy Objects experience;\nGood organizational skills;\nExcellent Verbal and Written Communication Skills;\nAbility to multitask;\nTeam focused.\nWhatwe offer:\nCompetitive salary and benefits package;\nAFB bonus;\nPrivate health scheme including Private Medical, Dental, Optical and Holiday Travel;\nExtra vacation days;\nOpportunities to learn and develop: training programs;\nPersonalized career path within the organization;\nExposure to an international environment as part of a multicultural team spread across Europe.\nWork conditions:\nWorking hours: 40 working hours per week\nContract type: 24 months fixed term contract \nWorking setup (hybrid, on site, remote): 100% onsite , shifts (7 am - 6 pm in shifts)\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":10893,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:45:44Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.866,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:2","wave","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-deskside-technician-2","json_url":"https://alion.io/job/stefanini-deskside-technician-2.json","meta":{"generated_at":"2026-10-21T05:02:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-deskside-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-deskside-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-deskside-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-deskside-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-deskside-technician-2"}]}