{"id":2413836,"url":"https://alion.io/job/stefanini-deskside-technician-4","title":"Deskside Technician","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-09-30T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T04:10:49Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.\nThis will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.\nJob responsibilities\nProvide face-to-face IT support for users, ensuring timely and effective resolution of issues.\nManage support queues using ServiceNow, maintaining efficient ticket handling and prioritization.\nDemonstrate the ability to multi-task, adhere to processes and procedures, and follow pre-established guidelines.\nCoordinate with third-party vendors to resolve hardware and software issues as required.\nPerform hardware installation, relocation, and de-installation tasks.\nDiagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners.\nMaintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related.\nTest system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments.\nConduct basic Microsoft 365 administration, including Entra ID and Intune management.\nInstall and configure equipment, cables, outlets, and other hardware required for IMAC implementations.\nManage Windows 11 software, patches, and updates using Intune and Autopilot.\nProvide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom.\nOffer remote and onsite support to users in other locations within the country as needed.\nTroubleshoot and resolve issues with warehouse equipment, such as label printers and handheld scanners.\nHandle user onboarding and offboarding processes efficiently.\nMaintain and manage mobile devices using MDM via Intune.\nLead asset refresh campaigns within the country, ensuring smooth execution.\nKeep CMDB records updated using ServiceNow.\nCoordinate and manage local IT projects as required.\nOversee equipment ordering, coordination, and stock management.\nDeliver VIP support with a high level of professionalism and efficiency.\nAt least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements\nA minimum of 3 years of experience in an IT support role.\nProficiency in Windows 10/11 and MS Office 365 environments.\nStrong diagnostic skills for hardware issues, including PCs, laptops, and printers.\nITIL certification is an advantage\nFamiliarity with ServiceNow is highly desirable.\nKnowledge of remote administrative tools in Windows 10/11 environments.\nUnderstanding of LAN, wireless, and VPN technologies for basic troubleshooting.\nExperience with Intune and Autopilot for device management.\nWorking knowledge of Active Directory and MS Azure.\nFamiliarity with network-connected printers and multifunctional devices.\nA willingness to learn and adapt to new technologies.\nPositive and proactive attitude with strong teamwork capabilities.\nExcellent communication skills and a focus on service delivery.\nAbility to manage stress and handle workloads effectively.\nExperience with Zebra devices is considered an advantage.\nFluency in both the local language and English is required.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat we offer:\nSpecial referral bonuses for recommending your friends;\nMeal vouchers\nThe possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists.\nOpportunities for professional development in a stable multinational environment.\nExposure to an international environment as part of a multicultural team spread across Europe.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements\nA minimum of 3 years of experience in an IT support role.\nProficiency in Windows 10/11 and MS Office 365 environments.\nStrong diagnostic skills for hardware issues, including PCs, laptops, and printers.\nITIL certification is an advantage\nFamiliarity with ServiceNow is highly desirable.\nKnowledge of remote administrative tools in Windows 10/11 environments.\nUnderstanding of LAN, wireless, and VPN technologies for basic troubleshooting.\nExperience with Intune and Autopilot for device management.\nWorking knowledge of Active Directory and MS Azure.\nFamiliarity with network-connected printers and multifunctional devices.\nA willingness to learn and adapt to new technologies.\nPositive and proactive attitude with strong teamwork capabilities.\nExcellent communication skills and a focus on service delivery.\nAbility to manage stress and handle workloads effectively.\nExperience with Zebra devices is considered an advantage.\nFluency in both the local language and English is required.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat we offer:\nSpecial referral bonuses for recommending your friends;\nMeal vouchers\nThe possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists.\nOpportunities for professional development in a stable multinational environment.\nExposure to an international environment as part of a multicultural team spread across Europe.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. 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