{"id":3402873,"url":"https://alion.io/job/stefanini-emea-deskside-technician","title":"Deskside Technician","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alfaro, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-12T03:06:48Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Our company is growing, and you can grow your career along with us!\nYou will be working onsite in Alfaro in a fast-paced, constantly evolving environment, where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry, playing a key role in the successful delivery of premium IT support services.\nThis diverse and challenging role requires you to ensure that all support requests and incidents are handled promptly and professionally. You will need to be proactive, managing support queries via phone, email, and in-person, as well as acting as a point of escalation to third-party resolver groups when necessary.\nJob responsibilities\nProvide support that consistently meets or exceeds Customer expectations;\nDetermine and recommend which products or services best fit the customers' needs;\nIdentify, analyze, and repair product failures. Order and replace parts as needed;\nSupport and maintain user account information including rights, security and systems groups;\nReceive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;\nProvide troubleshooting and problem resolution support for all network devices;\nCoordinate with third-party vendors to resolve hardware and software problems, as required;\nReceive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite;\nInterface with hardware and software vendors for planning and problem resolution;\nInterface with manufacturers and third-party vendors for technical assistance;\nExecute the installation of PCs, peripherals and LAN-based equipment;\nAssist with setting up security, file access and other administrative procedures associated with moves;\nMove workstations, peripherals and telecommunications equipment, as required;\nOrder, receive and provide all required equipment, materials and third party vendor services to implement IMAC's;\nInstall and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;\nTest completed IMAC's and verify acceptance by end user;\nDocument changes to inventory use and configuration;\nAV and Conference support with software such as MTR, Zoom etc;\nAdaptability to all IT situations within scope.\nAt least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements\nITIL V3 Foundation Certification (recommended)\nMicrosoft Operating System / Office Certification(s) will be an asset\nAdvanced MS Office 365 skills\nScripting, coding skill will be considered an advantage\nAble to solve simple hardware issues\niOS, Android advanced user,Basic Networking skills\nKnowledge of Active Directory, permissions\nTeam Player and Analytical Thinking\nOpen and positive personality and ability to manage stress effectively\nCustomer oriented (Service awareness) with good interpersonal and communication skills\nAble to adapt in a fast evolving technology environment and ability to learn\nAble to assume day to day responsibilities generating specific deliverables\nRelationship-builder, at ease with people and capable of quickly building trust\nLanguage skills: Spanish and English \nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat we offer:\nSpecial referral bonuses for recommending your friends;\nMeal vouchers\nThe possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists.\nOpportunities for professional development in a stable multinational environment.\nExposure to an international environment as part of a multicultural team spread across Europe.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements\nITIL V3 Foundation Certification (recommended)\nMicrosoft Operating System / Office Certification(s) will be an asset\nAdvanced MS Office 365 skills\nScripting, coding skill will be considered an advantage\nAble to solve simple hardware issues\niOS, Android advanced user,Basic Networking skills\nKnowledge of Active Directory, permissions\nTeam Player and Analytical Thinking\nOpen and positive personality and ability to manage stress effectively\nCustomer oriented (Service awareness) with good interpersonal and communication skills\nAble to adapt in a fast evolving technology environment and ability to learn\nAble to assume day to day responsibilities generating specific deliverables\nRelationship-builder, at ease with people and capable of quickly building trust\nLanguage skills: Spanish and English \nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat we offer:\nSpecial referral bonuses for recommending your friends;\nMeal vouchers\nThe possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists.\nOpportunities for professional development in a stable multinational environment.\nExposure to an international environment as part of a multicultural team spread across Europe.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":10776,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed Security","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-28T15:07:43Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.989,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:4","wave","velocity","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-emea-deskside-technician","json_url":"https://alion.io/job/stefanini-emea-deskside-technician.json","meta":{"generated_at":"2026-11-12T08:23:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-emea-deskside-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-emea-deskside-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-emea-deskside-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-emea-deskside-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-emea-deskside-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3402873}},{"tool":"search_jobs","arguments":{"company":"stefanini.ro","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3402873},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}