# Deskside Technician

Our company is growing, and you can grow your career along with us! You will be working onsite in Alfaro in a fast-paced, constantly evolving environment, where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry, playing a key role in the successful delivery of premium IT support services. This diverse and challenging role requires you to ensure that all support requests and incidents are handled promptly and professionally. You will need to be proactive, managing support queries via phone, email, and in-person, as well as acting as a point of escalation to third-party resolver groups when necessary. Job responsibilities Provide support that consistently meets or exceeds Customer expectations; Determine and recommend which products or services best fit the customers' needs; Identify, analyze, and repair product failures. Order and replace parts as needed; Support and maintain user account information including rights, security and systems groups; Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or

- **Id**: 3402873
- **Url**: <https://alion.io/job/stefanini-emea-deskside-technician>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Alfaro, Spain
- **Countries**: ES
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-28T12:00:00Z
- **Employer posted date**: 2026-10-28
- **Last verified at**: 2026-11-12T03:06:48Z
- **Board verified**: yes
- **Days open**: 14
- **Description format**: text
- **Description chars**: 10776
- **Description truncated**: no
- **Benefits**: Equity, Professional development
- **Relocation offered**: no
- **Industries**: IT Help Desk & Service Desk, Managed Security, IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams

## Company

- **Id**: 4425653
- **Name**: Stefanini EMEA
- **Domain**: stefanini.ro
- **Url**: <https://alion.io/company/stefanini-ro>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SmartSearch

## Salary estimate

- **Min usd**: 26000
- **Max usd**: 50000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 12

## Technologies

- **Active Directory** — Optional: no
- **ITIL** — Optional: no
- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 14

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Spanish; Level: All levels; Optional: no
- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-10-28T15:07:43Z

## Liveness

- **Score**: 89
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.989
- **P room**: 0.9
- **Age days**: 13
- **Expected fill days**: 25
- **Reasons**: conf:4, wave, velocity, win:mid
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.