{"id":3684291,"url":"https://alion.io/job/stefanini-emea-genesys-cloud-consultant","title":"Genesys Cloud Consultant","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"WhatsApp","optional":false},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-03T12:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T02:46:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the role\nWe are building a Genesys Cloud practice within our Service Management Platforms division, alongside platforms such as ServiceNow, Atlassian, Xurrent, Nexthink and ControlUp. We are looking for a Genesys Cloud Consultant to configure and administer the platform, turn client needs into working solutions, and build the integrations that connect Genesys with the rest of our portfolio, creating real differentiators for our service offerings.\nThis is a hands-on role that blends functional consulting with practical technical skills. Telecom carrier contracts and network infrastructure sit outside this role. You will own the Genesys Cloud configuration and the solution design built on top of it.\nKey Responsibilities\nConsulting and configuration\nRun requirement workshops with clients and turn business needs into Genesys Cloud designs\nConfigure queues, skills, routing, users, roles and permissions, wrap-up codes and schedules\nBuild and maintain Architect flows for voice (IVR), digital channels (web messaging, email, WhatsApp) and in-queue experiences\nSet up outbound campaigns, agent scripts and basic quality management\nBuild dashboards and reports for contact center supervisors and managers\nSupport onboarding of new Genesys Cloud organizations and initial setup\nProvide second- and third-line support for configuration issues and change requests\nWrite solution documentation, configuration guides and handover material\nIntegration and technical delivery\nConfigure and support the Genesys Cloud integrations with service management platforms, including the Unified Experience connector, OAuth setup, queue and presence mappings, and screen pop or case creation scenarios\n\nBuild data actions in Architect to read and write data from external systems via REST APIs\n\nUse Genesys Cloud APIs and the AppFoundry marketplace to extend the platform\n\nWork with our platform implementation teams and CoEs to design end-to-end solutions\n\nContribute to reusable assets: flow templates, integration patterns and accelerators for our offering\n\nAt least 1 year of experience in contact center technology, indeally hands-on with Genesys Cloud CX\nPractical experience configuring routing, queues, Architect flows and user management in Genesys Cloud\nUnderstanding of how a contact center operates: ACD, IVR, SLAs, service levels, agent states, workforce basics\nWorking knowledge of REST APIs, JSON and OAuth, enough to build and troubleshoot data actions and integrations\nBasic voice and telephony awareness (SIP, BYOC vs Genesys Cloud Voice, Edge concepts), enough to diagnose where an issue sits\nComfortable in client-facing workshops and able to explain technical topics to non-technical people\nFluent English, spoken and written\nNice to have\nGenesys Cloud CX: Professional Certification\nGenesys Cloud CX: Developer Certification\nExposure to ServiceNow or other Service Management Platforms\nExperience with Genesys bots, virtual agents or AI features\nExperience with workforce engagement modules (WFM, quality, speech analytics)\nScripting in JavaScript or Python\nITIL Foundation\nVery nice to have\nAdditional languages (Italian)\nThis job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.\nWhat we offer\nYou will find here not only an environment where you can do meaningful work and feel supported, but also a benefits package designed to foster your growth and wellbeing:\nSoft skills and technical training for current and emerging products and technologies;\nMentoring programs that connect you with mentors from around the world;\nEmployee Assistance Programs to support your wellbeing, both personally and professionally;\nCareer development opportunities to grow within the team;\nSpecial referral bonuses for recommending friends;\nA friendly team eager to welcome you;\nAbout us\nStefanini is a Brazilian multinational company with 39 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results.\nWe operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nIf you are looking for a place to develop, innovate, and be part of something bigger, then Stefanini is your place.\nOur commitment to inclusion and fairness\nAt Stefanini, we are fostering a workplace where it is safe to express oneself and everyone is treated with dignity, respect, and fairness. We welcome people of all backgrounds, regardless of race, ethnicity, color, nationality, gender, gender identity or expression, sexual orientation, age, religion, belief and disability.\nEvery individual is encouraged to be their authentic self, as diverse perspectives strengthen our teams, drive innovation, and contribute to our success.\nOur recruitment process is designed to be fair, consistent, and inclusive. We act in a transparent and fair manner in our employment practices, ensuring that all employees receive equitable compensation for their contributions, regardless of their background.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nAt least 1 year of experience in contact center technology, indeally hands-on with Genesys Cloud CX\nPractical experience configuring routing, queues, Architect flows and user management in Genesys Cloud\nUnderstanding of how a contact center operates: ACD, IVR, SLAs, service levels, agent states, workforce basics\nWorking knowledge of REST APIs, JSON and OAuth, enough to build and troubleshoot data actions and integrations\nBasic voice and telephony awareness (SIP, BYOC vs Genesys Cloud Voice, Edge concepts), enough to diagnose where an issue sits\nComfortable in client-facing workshops and able to explain technical topics to non-technical people\nFluent English, spoken and written\nNice to have\nGenesys Cloud CX: Professional Certification\nGenesys Cloud CX: Developer Certification\nExposure to ServiceNow or other Service Management Platforms\nExperience with Genesys bots, virtual agents or AI features\nExperience with workforce engagement modules (WFM, quality, speech analytics)\nScripting in JavaScript or Python\nITIL Foundation\nVery nice to have\nAdditional languages (Italian)\nThis job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.\nWhat we offer\nYou will find here not only an environment where you can do meaningful work and feel supported, but also a benefits package designed to foster your growth and wellbeing:\nSoft skills and technical training for current and emerging products and technologies;\nMentoring programs that connect you with mentors from around the world;\nEmployee Assistance Programs to support your wellbeing, both personally and professionally;\nCareer development opportunities to grow within the team;\nSpecial referral bonuses for recommending friends;\nA friendly team eager to welcome you;\nAbout us\nStefanini is a Brazilian multinational company with 39 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results.\nWe operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nIf you are looking for a place to develop, innovate, and be part of something bigger, then Stefanini is your place.\nOur commitment to inclusion and fairness\nAt Stefanini, we are fostering a workplace where it is safe to express oneself and everyone is treated with dignity, respect, and fairness. We welcome people of all backgrounds, regardless of race, ethnicity, color, nationality, gender, gender identity or expression, sexual orientation, age, religion, belief and disability.\nEvery individual is encouraged to be their authentic self, as diverse perspectives strengthen our teams, drive innovation, and contribute to our success.\nOur recruitment process is designed to be fair, consistent, and inclusive. We act in a transparent and fair manner in our employment practices, ensuring that all employees receive equitable compensation for their contributions, regardless of their background.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!","description_format":"text","description_chars":9634,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Mentoring programs"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed Security","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-03T14:22:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-emea-genesys-cloud-consultant","json_url":"https://alion.io/job/stefanini-emea-genesys-cloud-consultant.json","meta":{"generated_at":"2026-11-09T07:12:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-emea-genesys-cloud-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-emea-genesys-cloud-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-emea-genesys-cloud-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-emea-genesys-cloud-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-emea-genesys-cloud-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3684291}},{"tool":"search_jobs","arguments":{"company":"stefanini.ro","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3684291},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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