{"id":4268352,"url":"https://alion.io/job/stefanini-emea-solution-engineer-i-field-services","title":"Solution Engineer I - Field Services","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shift-Left Security","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:05:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Owns the end-to-end presales solution lifecycle for Field Services, translating client requirements into commercially viable, operationally deliverable and differentiated Local and Remote Technical Support solutions. Responsible for solution strategy, sizing, commercial alignment, technical proposals, client Bid Defence and the continued development and transformation of the Field Services portfolio.\nRole Purpose\nThe Solution Engineer for Field Services is responsible for the end-to-end design, development and articulation of Field Services solutions for new and existing clients, with primary focus on Local Technical Support (LTS) and Remote Technical Support (RTS).\nThe role translates client requirements into commercially viable, operationally deliverable and differentiated solutions, working across Sales, Presales, Field Services Delivery, Business Units, Pricing and Digital Workplace Services. It owns the Field Services solution from initial opportunity qualification and requirements analysis through solution design, sizing, proposal development, client presentation and Bid Defence.\nThe role also contributes to the ongoing development and transformation of Stefanini's Field Services portfolio, ensuring services continue to evolve in response to client needs, market trends and new technology.\nKey Responsibilities\nOpportunity & RfP Analysis - Review and interpret client RfPs, RFIs and requirements, working with Sales, Presales and Business Units to qualify opportunities, establish Field Services scope and define the appropriate solution strategy.\nSolution Design - Design Local and Remote Technical Support solutions, including operating models, resource structures, coverage, workflows, service integration and delivery approaches.\nSizing & Glide-Path Development - Develop and justify resource sizing, capacity models and service Glide-Paths, incorporating optimisation, automation, Shift-Left, remote resolution and other transformation opportunities.\nCommercial Alignment - Work with Sales, Business Units and Pricing to ensure solutions are accurately costed, commercially competitive and aligned with the intended service design.\nDelivery Validation - Collaborate with Field Services Delivery to validate solution feasibility, resource assumptions, operating models and service commitments before they are proposed to clients.\nTechnical Proposal Development - Own the Field Services technical response, articulating client needs, the proposed solution, Stefanini capabilities, value proposition, differentiators and transformation opportunities.\nClient Engagement & Bid Defence - Present and defend solutions to clients, both remotely and face-to-face, addressing technical, operational, commercial, delivery and capability-related questions.\nConsultative Solutioning - Lead exploratory client discussions and workshops to understand business and technical challenges, present relevant capabilities and rapidly develop potential solution approaches.\nService Development - Work with Digital Workplace Services, Transformation, Sales and Field Services Delivery to develop new or enhanced services in response to customer and market requirements.\nPortfolio & Knowledge Management - Maintain and enhance Field Services technical collateral, standard solution content, service documentation and reusable proposal assets.\nKey Stakeholders\nSales and Account Leadership\nPresales and Solution Teams\nBusiness Unit Leadership\nField Services Delivery\nPricing and Commercial Teams\nDigital Workplace Services Practice\nDigital Transformation teams\nClient technical, operational and commercial stakeholders\nSkills & Experience\nAt least 5 years of experience within the Local Operations division, ideally with previous exposure to solutioning and delivery of field services.\nDetailed understanding of Local Technical Support and Remote Technical Support operating models.\nAbility to analyse client requirements and develop appropriate solution components.\nWritten and spoken English fluency.\nAble to write clear technical content for proposals and tailor existing material based on client needs.\nExcellent client-facing presentation, workshop and Bid Defence capabilities.\nGood understanding of commercial proposals, competitiveness and solution feasibility in local operations.\nHigh interest in learning about resource sizing, capacity modelling and commercial solution development.\nAbility to influence and collaborate across Sales, Presales, Delivery, Pricing and senior leadership.\nUnderstanding of service transformation, automation, Shift-Left, proactive support and continual improvement.\nAbility to translate emerging customer requirements into repeatable and deliverable service propositions.\nRole Outcomes\nThe role is accountable for ensuring that Field Services solutions are:\nClient-focused - addressing the customer's requirements and desired outcomes.\nDeliverable - validated with Field Services Delivery and operationally achievable.\nCommercially viable - appropriately sized, costed and competitive.\nDifferentiated - clearly demonstrating Stefanini's capabilities and value.\nTransformational - incorporating a credible roadmap for optimisation and service evolution.\nReusable and scalable - contributing knowledge and solution assets back into the wider Field Services portfolio.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nSkills & Experience\nAt least 5 years of experience within the Local Operations division, ideally with previous exposure to solutioning and delivery of field services.\nDetailed understanding of Local Technical Support and Remote Technical Support operating models.\nAbility to analyse client requirements and develop appropriate solution components.\nWritten and spoken English fluency.\nAble to write clear technical content for proposals and tailor existing material based on client needs.\nExcellent client-facing presentation, workshop and Bid Defence capabilities.\nGood understanding of commercial proposals, competitiveness and solution feasibility in local operations.\nHigh interest in learning about resource sizing, capacity modelling and commercial solution development.\nAbility to influence and collaborate across Sales, Presales, Delivery, Pricing and senior leadership.\nUnderstanding of service transformation, automation, Shift-Left, proactive support and continual improvement.\nAbility to translate emerging customer requirements into repeatable and deliverable service propositions.\nRole Outcomes\nThe role is accountable for ensuring that Field Services solutions are:\nClient-focused - addressing the customer's requirements and desired outcomes.\nDeliverable - validated with Field Services Delivery and operationally achievable.\nCommercially viable - appropriately sized, costed and competitive.\nDifferentiated - clearly demonstrating Stefanini's capabilities and value.\nTransformational - incorporating a credible roadmap for optimisation and service evolution.\nReusable and scalable - contributing knowledge and solution assets back into the wider Field Services portfolio.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.","description_format":"text","description_chars":10746,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed Security","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-13T17:00:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-13T23:06:46Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-emea-solution-engineer-i-field-services","json_url":"https://alion.io/job/stefanini-emea-solution-engineer-i-field-services.json","meta":{"generated_at":"2026-11-13T23:06:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-emea-solution-engineer-i-field-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-emea-solution-engineer-i-field-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-emea-solution-engineer-i-field-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-emea-solution-engineer-i-field-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-emea-solution-engineer-i-field-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4268352}},{"tool":"search_jobs","arguments":{"company":"stefanini.ro","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4268352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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