{"id":3402874,"url":"https://alion.io/job/stefanini-emea-vip-deskside-technician","title":"VIP Deskside Technician","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucerne, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T19:41:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Our company is growing, and you can grow your career along with us!\nWorking in a dynamic and evolving environment, you will play a key role in ensuring reliable IT operations and delivering high-quality technical support. This is a great opportunity to contribute to the smooth functioning of IT systems, infrastructure and business applications, while providing dedicated support to executives and VIP users.\nYou will be responsible for troubleshooting technical issues, supporting network infrastructure, maintaining applications, assisting with IT security measures and ensuring the successful technical delivery of company-wide meetings and events.\nKey Responsibilities\nProvide on-site IT support by troubleshooting and diagnosing equipment issues, carrying out emergency repairs and performing preventive maintenance activities;\nDeliver dedicated, responsive and discreet technical support to executives and VIP users, acting as their first point of contact for IT-related issues;\nPrepare and configure devices for important meetings and business travel, ensuring that all issues are followed through to resolution while maintaining strict confidentiality;\nPlan and manage the technical aspects of town halls and company-wide meetings, both on-site and online, including Microsoft Teams sessions;\nCoordinate event setup and rehearsals, test audio, video and streaming functionality, provide live technical support during events and ensure all equipment is ready for use;\nSupport the day-to-day operation of local network and IT infrastructure, troubleshooting wired and Wi-Fi connectivity issues;\nMaintain network cabinets, including patching, labelling and documentation, and check switch ports and VLAN configurations;\nApply basic knowledge of IP addressing, DHCP, DNS and VPN to troubleshoot common network issues and escalate complex incidents to the appropriate technical teams or external partners;\nMonitor business applications, identify software defects and propose corrective actions in collaboration with senior colleagues;\nPerform routine testing of websites and applications, responding to user feedback and helping identify, diagnose and resolve performance issues;\nCarry out initial fault isolation, propose solutions and escalate issues requiring further technical expertise;\nContribute to continuous improvement initiatives by reviewing existing processes and identifying opportunities to improve IT operations;\nTest and, when required, install databases and related products to ensure they meet operational and customer requirements;\nSupport the implementation of information security measures, including firewalls and message encryption, and report potential issues to security specialists;\nPurchase IT equipment, follow up on orders and invoices, and monitor software licences.\n5+ years of relevant professional experience;\nPractical IT support experience, including troubleshooting and resolving technical issues;\nKnowledge of networking fundamentals, including LAN, Wi-Fi, DHCP and DNS;\nUnderstanding of network and IT security principles;\nExperience with IT testing, data collection and analysis;\nKnowledge of computer systems, technical support procedures and IT infrastructure;\nAbility to diagnose technical issues and provide effective troubleshooting support;\nFamiliarity with event technology and audio-visual equipment;\nAbility to provide dedicated technical support to executives and VIP users;\nKnowledge of IT data management and software maintenance.\nLanguages: German and English\nSoft Skills\nStrong customer focus and excellent interpersonal skills;\nAbility to work independently and take ownership of assigned responsibilities;\nGood decision-making skills and attention to detail;\nAbility to build trust and maintain confidentiality, particularly when supporting senior stakeholders.\nWhat we offer:\nSpecial referral bonuses for recommending your friends;\nPossibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;\nOpportunities for professional development in a stable multinational environment;\nExposure to an international environment as part of a multicultural team spread across Europe.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember\nLegitimate job offers only follow interviews conducted with our hiring managers or clients;\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\n5+ years of relevant professional experience;\nPractical IT support experience, including troubleshooting and resolving technical issues;\nKnowledge of networking fundamentals, including LAN, Wi-Fi, DHCP and DNS;\nUnderstanding of network and IT security principles;\nExperience with IT testing, data collection and analysis;\nKnowledge of computer systems, technical support procedures and IT infrastructure;\nAbility to diagnose technical issues and provide effective troubleshooting support;\nFamiliarity with event technology and audio-visual equipment;\nAbility to provide dedicated technical support to executives and VIP users;\nKnowledge of IT data management and software maintenance.\nLanguages: German and English\nSoft Skills\nStrong customer focus and excellent interpersonal skills;\nAbility to work independently and take ownership of assigned responsibilities;\nGood decision-making skills and attention to detail;\nAbility to build trust and maintain confidentiality, particularly when supporting senior stakeholders.\nWhat we offer:\nSpecial referral bonuses for recommending your friends;\nPossibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;\nOpportunities for professional development in a stable multinational environment;\nExposure to an international environment as part of a multicultural team spread across Europe.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember\nLegitimate job offers only follow interviews conducted with our hiring managers or clients;\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":11201,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed Security","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-28T15:07:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-emea-vip-deskside-technician","json_url":"https://alion.io/job/stefanini-emea-vip-deskside-technician.json","meta":{"generated_at":"2026-11-02T22:02:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-emea-vip-deskside-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-emea-vip-deskside-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-emea-vip-deskside-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-emea-vip-deskside-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-emea-vip-deskside-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3402874}},{"tool":"search_jobs","arguments":{"company":"stefanini.ro","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3402874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}