{"id":4219518,"url":"https://alion.io/job/stefanini-global-nps-coordinator","title":"Global NPS Coordinator","company":{"id":61023,"name":"Stefanini","domain":"stefanini.com","url":"https://alion.io/company/stefanini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Gupy","truth_index":{"grade":"A","score":98,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-12T21:35:38Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T04:06:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of solving business challenges, delivering real impact on a global scale.\nBy joining Stefanini, you become part of a global journey of transformation. We are committed to creating a positive impact not only on businesses, but also in the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy, and partnership, you will find it here!\nJoin us and be part of the change!\nWork Model: Hybrid (twice a week at Eusébio Matosso, São Paulo/SP).\n#LI-JS2\nResponsabilidades e atribuições\nDefine and ensure adherence to the global NPS methodology (calendar, target audience, calculation rules, RACI, and LGPD/GDPR compliance).\nLead and develop the direct team in Brazil, ensuring the operation of surveys, automations, and global dashboards.\nGuide and train the network of regional focal points (Customer Success, Delivery, and Sales), ensuring the closed-loop SLA with detractor customers.\nLead monthly committees with the regions and report executive indicators and action plans to the board of directors.\nRequisitos e qualificações\nBachelor's degree in Business Administration, Marketing, Engineering, Economics, or related fields.\nSolid experience in Customer Experience, Customer Success, or Service Quality, with proven track record managing NPS/VoC programs in B2B environments.\nPrevious experience in team leadership and matrix/multi-country management.\nProficiency in CX methodologies (NPS, CSAT, CES, closed loop), process mapping (AS IS / TO BE, RACI), survey tools (e.g., Qualtrics, Medallia, SurveyMonkey), and advanced Excel.\n Languages: Fluent English (mandatory) and intermediate Spanish (mandatory).\nNice to have (Differentials):\nMBA in CX or Business Management; CCXP, NPS Certified Associate, Lean/Six Sigma, or PMP certifications.\nBackground in the IT services, outsourcing, or consulting sectors.\nKnowledge of CRM (Salesforce or Dynamics 365), Power BI, and basic SQL.\nInformações adicionais\nVale-alimentação ou vale-refeição;\nDesconto em cursos, universidades e instituições de idiomas;\nAcademia Stefanini - plataforma com cursos on-line, gratuitos, atualizados e com certificado;\nMentoring;\nClube de vantagens para consultas e exames;\nAssistência médica;\nAssistência odontológica;\nClube de vantagens e descontos nos melhores estabelecimentos;\nClube de viagens;\nConvênio para pets.","description_format":"text","description_chars":2612,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Intermediate (B1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-13T04:06:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T05:55:50Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-global-nps-coordinator","json_url":"https://alion.io/job/stefanini-global-nps-coordinator.json","meta":{"generated_at":"2026-11-13T05:55:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61023},"rest":"https://alion.io/mcp/rest/get_company?id=61023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-global-nps-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-global-nps-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-global-nps-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-global-nps-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-global-nps-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4219518}},{"tool":"search_jobs","arguments":{"company":"stefanini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4219518},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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