{"id":2413803,"url":"https://alion.io/job/stefanini-hci-sr-server-operations-team-lead","title":"HCI Sr. Server Operations Team Lead","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hungary","Poland","Moldova","Romania"],"countries":["HU","PL","MD","RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-12T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T07:23:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Stefanini Group is seeking to welcome a skilled Sr Server Operations Team Lead to be part of our Hybrid Cloud & Infrastructure (HCI) cluster, within the Infrastructure Services Division.\nThe HCI Sr Server Operations Team Lead acts as a coordinator and lead for our Hybrid Cloud & Infrastructure (HCI) services across EMEA.\nThis role is responsible for coordinating, overseeing and managing Server Operations technical services, ensuring customer satisfaction, and driving continuous improvement across regions, projects and clients.\nThis includes managing EMEA regional Server Operations Team, coordinating delivery, transition of services, and working closely with internal teams such as Service Management, Professional Services, and Technical Experts.\nMain Responsibilities:\nLead global service delivery (RUN), service transitions, and related IT projects for the HCI Server Operations service line.\nSupervise, coordinate and manage Server Operations (Windows, Unix, Identity, Staffing) colleagues.\nMaintain strong relationships with Service Managers and internal delivery teams to ensure seamless execution.\nEnsure customer satisfaction by proactively identifying and resolving service-related issues.\nMonitor service delivery performance and ensure alignment with SLAs, budgets, and customer expectations.\nSupport hiring, onboarding and workforce planning, shift planning in collaboration with HR and Delivery Managers for EMEA SO area.\nProvide leadership for continuous improvement of delivery models, processes, and tools.\nAct as a key escalation point for mid-complexity customer concerns and drive resolution as well as SO Domain administrative concerns.\nTrack EMEA regional demand pipelines and align SO delivery capacity accordingly.\nDrive financial accountability and contribute to reporting and optimizations activities for SO area.\nTeam & Leadership:\nManage mutiple EMEA regional distributed teams, setting clear goals, priorities, and performance expectations.\nConduct regular team briefings, 1:1's, and service steering meetings.\nPromote a culture of ownership, transparency, and collaboration.\nLead by example, guiding teams through challenges and mentoring for growth.\nStrategic & Analytical Focus:\nBalance customer and technical team needs with company objectives.\nMake informed decisions to prioritize actions, allocate resources, plan work schedules and manage risks.\nHelp shape the long-term strategy for HCI SO service delivery in alignment with company goals.\nFoster collaboration across departments and service lines to deliver integrated solutions.\nAt least5 years of experience in team leadership, service delivery or technical coordination within IT Infrastructure operations.\nProven experience directly managing teams of 10+ engineers, including hiring, performance management and development of technical staff.\nExperience leading international, distributed teams across multiple time zones, including follow-the-sun or on-call support models.\nAccountability for 24x7 production operations, including major incident management, root cause analysis and delivery against SLAs and KPIs.\nExperience driving automation and operational improvement (e.g., infrastructure as code, patching and lifecycle management)\nStrong customer orientation with the ability to manage and influence stakeholders at senior levels.\nExperience working in a matrixed, multicultural environment, including coordination with vendors or managed service providers.\nWorking experience with ITIL-based service management (incident, problem, change).\nWillingness to travel as needed (client visits, workshops etc.).\nMandatory technical skills:\nHands-on L2/L3-level experience administering and troubleshooting at least two of the following: Unix/Linux, Windows Server, Kubernetes/container platforms, and identity services (e.g., Active Directory, Entra ID, IAM/PAM), with a sound understanding of the others. This includes configuration, root cause analysis, and resolving escalated issues beyond first-line support or servicedesk/monitoring.\nWorking knowledge of monitoring and observability, backup, recovery and disaster recovery practices and ITSM tooling for incident, problem and change management.\nEducation:\nPreferred: Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. Minimum education requirement: High school studies completed with Baccalaureate diploma.\nLanguage proficiency:\nExcellent English communication skills, both verbal and written, for professional communication and documentation (German, French, Italian are a plus).\nSoft skills:\nPeople leadership: build trust, sets clear expectations, and gives direct, constructive feedback; coaches engineers and develops future leads.\nCommunication: explains technical issues clearly to non-technical and senior audiences, in writing and in person\nCalm under pressure: stays structured and decisive during major incidents and keeps the team and stakeholders aligned.\nDecision-making and ownership: makes sound calls with incomplete information and takes accountability for outcomes, including the team's mistakes.\nDesired qualifications (not mandatory):\nRelevant Technical professional certificationsrelated to Operating Systems, Infrastructure, or IT Operations (MCSA, Azure, LPIC, CompTIA, AWS etc.).\nITIL v4/v5 Foundation Practitioner or Bridge certification is a plus.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.\nStefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a \"get it done\" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\nAt least5 years of experience in team leadership, service delivery or technical coordination within IT Infrastructure operations.\nProven experience directly managing teams of 10+ engineers, including hiring, performance management and development of technical staff.\nExperience leading international, distributed teams across multiple time zones, including follow-the-sun or on-call support models.\nAccountability for 24x7 production operations, including major incident management, root cause analysis and delivery against SLAs and KPIs.\nExperience driving automation and operational improvement (e.g., infrastructure as code, patching and lifecycle management)\nStrong customer orientation with the ability to manage and influence stakeholders at senior levels.\nExperience working in a matrixed, multicultural environment, including coordination with vendors or managed service providers.\nWorking experience with ITIL-based service management (incident, problem, change).\nWillingness to travel as needed (client visits, workshops etc.).\nMandatory technical skills:\nHands-on L2/L3-level experience administering and troubleshooting at least two of the following: Unix/Linux, Windows Server, Kubernetes/container platforms, and identity services (e.g., Active Directory, Entra ID, IAM/PAM), with a sound understanding of the others. This includes configuration, root cause analysis, and resolving escalated issues beyond first-line support or servicedesk/monitoring.\nWorking knowledge of monitoring and observability, backup, recovery and disaster recovery practices and ITSM tooling for incident, problem and change management.\nEducation:\nPreferred: Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. Minimum education requirement: High school studies completed with Baccalaureate diploma.\nLanguage proficiency:\nExcellent English communication skills, both verbal and written, for professional communication and documentation (German, French, Italian are a plus).\nSoft skills:\nPeople leadership: build trust, sets clear expectations, and gives direct, constructive feedback; coaches engineers and develops future leads.\nCommunication: explains technical issues clearly to non-technical and senior audiences, in writing and in person\nCalm under pressure: stays structured and decisive during major incidents and keeps the team and stakeholders aligned.\nDecision-making and ownership: makes sound calls with incomplete information and takes accountability for outcomes, including the team's mistakes.\nDesired qualifications (not mandatory):\nRelevant Technical professional certificationsrelated to Operating Systems, Infrastructure, or IT Operations (MCSA, Azure, LPIC, CompTIA, AWS etc.).\nITIL v4/v5 Foundation Practitioner or Bridge certification is a plus.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us\nWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. 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