{"id":2413830,"url":"https://alion.io/job/stefanini-junior-it-operations-analyst-factory-systems-support","title":"Junior IT Operations Analyst (Factory Systems Support)","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Otopeni, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"ETL/ELT","optional":true},{"name":"ITIL","optional":true},{"name":"MS SQL","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-06T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T11:42:59Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"IT Operations Analyst\nJoin our dynamic team as an IT Operations Analyst, where you'll bridge the gap between Logistics and Manufacturing teams and technology to create innovative solutions.\nWorking closely with IT project teams and key business stakeholders, you will be instrumental in translating business requirements into actionable projects and modern IT solutions.\nIn this role, you'll not only support the technical operations but also act as a visionary, shaping the future of IT within our organization.\nThe position is available for a six-month period.\nKey Responsibilities:\nPlay a key role in designing, building, and deploying IT solutions that meet critical business needs.\nBe a trusted partner, providing maintenance and ensuring seamless support for internal and external customers.\nImmerse yourself in business processes to effectively analyze and define technical and informational requirements.\nContribute to the localization and deployment of global IT systems while also driving the design of customized local solutions.\nStay aligned with the latest policies, procedures, and standards to deliver quality, compliant, and tailored IT solutions.\nTackle challenges with a creative mindset and execute projects efficiently, ensuring alignment with organizational goals and security standards.\n\nWhat We're Looking For:\nA bachelor's or master's degree in computer sciences, Information Systems, Engineering, or Business Administration\n1-2 years of experience in IT operations, including incident handling and change management\nHands-on experience in troubleshooting hardware, network connectivity issues, and factory peripherals (Onsite Support experience is a plus)\nStrong understanding of system architectures, business processes, and data flows, with the ability to connect them to IT solutions\nFamiliarity with IT Service Management processes (e.g., ITIL, SLA components, CMDB) and ticketing tools like ServiceNow or JIRA\nBasic knowledge of SQL syntax and database administration\nExperience in multinational companies, ideally in the pharmaceutical or medical device manufacturing industry. Exposure to SCADA, ERP, and MES systems or Logistics IT processes is a plus\nAdditional experience in Industry 4.0, IoT, cloud services (e.g., AWS), integration technologies (API, ETL, message servers), or database technologies (MS SQL Server, etc.) is a big advantage\nKnowledge of GxP processes and FDA requirements (Computerized System Validation) is a plus\nMicrosoft 365 Suite proficiency (Excel, Outlook, Word)\nRequired Soft Skills:\nAnalytical and creative mindset with strong problem-solving abilities\nExcellent communicator with the ability to convey technical concepts clearly to non-technical audiences\nA proactive approach and strong organizational skills to address challenges with a customer-centric focus\nTeam player and collaborator, thriving in an environment of shared success\nFluency in Romanian and English B2 is essential\nWork Environment:\nDaily on-site presence in client's location required, especially during the first three months, to foster collaboration and learning.\nOccasional remote work can be agreed afterwards depending on business needs and current situation.\nWork within standard business hours (7:30 AM - 16:00 PM).\nAfter Hours Support is required for the role where you will have to perform on-call duty support in rotation with other team members, approximately ~1 week per month.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. \nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\nWhat We're Looking For:\nA bachelor's or master's degree in computer sciences, Information Systems, Engineering, or Business Administration\n1-2 years of experience in IT operations, including incident handling and change management\nHands-on experience in troubleshooting hardware, network connectivity issues, and factory peripherals (Onsite Support experience is a plus)\nStrong understanding of system architectures, business processes, and data flows, with the ability to connect them to IT solutions\nFamiliarity with IT Service Management processes (e.g., ITIL, SLA components, CMDB) and ticketing tools like ServiceNow or JIRA\nBasic knowledge of SQL syntax and database administration\nExperience in multinational companies, ideally in the pharmaceutical or medical device manufacturing industry. Exposure to SCADA, ERP, and MES systems or Logistics IT processes is a plus\nAdditional experience in Industry 4.0, IoT, cloud services (e.g., AWS), integration technologies (API, ETL, message servers), or database technologies (MS SQL Server, etc.) is a big advantage\nKnowledge of GxP processes and FDA requirements (Computerized System Validation) is a plus\nMicrosoft 365 Suite proficiency (Excel, Outlook, Word)\nRequired Soft Skills:\nAnalytical and creative mindset with strong problem-solving abilities\nExcellent communicator with the ability to convey technical concepts clearly to non-technical audiences\nA proactive approach and strong organizational skills to address challenges with a customer-centric focus\nTeam player and collaborator, thriving in an environment of shared success\nFluency in Romanian and English B2 is essential\nWork Environment:\nDaily on-site presence in client's location required, especially during the first three months, to foster collaboration and learning.\nOccasional remote work can be agreed afterwards depending on business needs and current situation.\nWork within standard business hours (7:30 AM - 16:00 PM).\nAfter Hours Support is required for the role where you will have to perform on-call duty support in rotation with other team members, approximately ~1 week per month.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. \nAbout us\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":11163,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Romanian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-13T02:45:44Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.782,"p_room":0.75,"age_days":18,"expected_fill_days":23,"reasons":["conf:2","velocity","win:late","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-junior-it-operations-analyst-factory-systems-support","json_url":"https://alion.io/job/stefanini-junior-it-operations-analyst-factory-systems-support.json","meta":{"generated_at":"2026-10-25T14:20:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20583,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-junior-it-operations-analyst-factory-systems-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-junior-it-operations-analyst-factory-systems-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-junior-it-operations-analyst-factory-systems-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-junior-it-operations-analyst-factory-systems-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-junior-it-operations-analyst-factory-systems-support"}]}