{"id":3973947,"url":"https://alion.io/job/stefanini-onsite-it-technician-3","title":"Onsite IT Technician","company":{"id":61023,"name":"Stefanini","domain":"stefanini.com","url":"https://alion.io/company/stefanini","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Gupy","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:26:20Z","employer_posted_date":null,"last_verified_at":"2026-11-09T15:26:20Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.\nHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.\nOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\n\nYour responsibilities\nIn a fast-paced, evolving environment, you will provide professional, hands-on IT support and help ensure incidents and service requests are resolved promptly and within agreed service levels. You will support users by phone, email, and in person, take a proactive approach to troubleshooting, and coordinate with third-party resolver groups when escalation is required.\n\nMain Responsibilities\nIT Support – First and Second Line\nDiagnose and resolve hardware and software issues involving desktops, laptops, printers, copiers, scanners, mobile devices, and peripherals, in line with SLAs;\nSet up and configure hardware and mobile devices for end users;\nInstall, configure, and update software, operating systems, and security patches;\nResolve software issues that cannot be fixed remotely;\nTroubleshoot local Ethernet and Wi-Fi network issues;\nHandle incidents requiring onsite support, including system failures and urgent hardware replacements;\nCover service desk phone calls when requested by management;\nRecord all activity in ServiceNow and escalate unresolved issues with complete context;\nLiaise between end users and other IT teams.\n\nLogistics and Asset Management\nMaintain accurate IT asset records and conduct physical stock inventories;\nManage stock, orders, equipment receipt, and quality checks against orders;\nReview and process user equipment requests, including simple RFCs;\nPrepare, pack, and deliver equipment, and assist users with initial setup and onboarding;\nArrange deliveries with users by phone and email, and create field technician work orders;\nCoordinate equipment deployment and retrieval for new hires, leavers, and department moves;\nManage end-of-life processes, including data wiping with Blancco and equipment decommissioning.\n\nNetwork Support\nInstall, test, and configure network equipment, including routers, switches, firewalls, access points, and cabling;\nPerform network patching and device management;\nDiagnose and report network issues, providing onsite and remote support.\n\nTeam Coordination and Reporting\nCoordinate the team’s daily activities and schedules, including holidays and sick leave;\nMonitor the incident queue, redistribute tickets during absences, and support SLA compliance;\nManage escalations and act as the main contact for local and central management teams;\nAlign processes with DWP / EUSS;\nAnalyze and report issues to the IM team, and submit weekly activity reports to management;\nContribute to documentation, operational procedures, and workload planning.\n\nYour profile\nMust have\nAt least 4 years of experience in a similar role;\nSolid knowledge of Microsoft OS and Office tools, Linux and macOS;\nFluent written and spoken Dutch and English;\nStrong customer service skills;\nAbility to work autonomously, learn complex procedures quickly, and stay effective under pressure;\nTeamwork and experience dealing with multicultural users;\nPunctuality and reliability;\nClean criminal record.\nNice to have\nAdditional IT certifications;\nFrench (a plus), or other European languages such as Spanish or Italian.\nWorking Conditions\n8-hour shifts between 08:00 and 18:00, Monday to Friday, with occasional flexibility for overtime;\nOn-site in Petten, Netherlands.\n\nWe offer\nOnline learning library, LinkedIn Learning, corporate training, and mentoring;\nStructured career paths and an employee referral program;\nAccess to the SAI Library, Stefanini’s AI learning hub;\nConfidential, free Employee Assistance Program for employees and family members.\n\nInterested?\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\n\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\n\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\n\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\n\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\n\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":6334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-09T17:16:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early","comp:brand"],"computed_at":"2026-11-10T02:32:58Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-onsite-it-technician-3","json_url":"https://alion.io/job/stefanini-onsite-it-technician-3.json","meta":{"generated_at":"2026-11-10T02:32:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61023},"rest":"https://alion.io/mcp/rest/get_company?id=61023"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-onsite-it-technician-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-onsite-it-technician-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-onsite-it-technician-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-onsite-it-technician-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-onsite-it-technician-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973947}},{"tool":"search_jobs","arguments":{"company":"stefanini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973947},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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