{"id":2413872,"url":"https://alion.io/job/stefanini-support-engineer-with-english-3","title":"Support Engineer with English","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chișinău, Moldova"],"countries":["MD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-19T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T15:51:18Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support.\nResponsibilities:\nProviding support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc;\nLogging remotely to client's computer and help them solve software issues;\nDocumenting issues that you deal with on a daily basis into the ticketing system;\nTroubleshooting hardware, software and network related issues;\nEscalating problems to the next level of support when necessary;\nHelp the client with all the necessary information.\nWorking hours\nOperating 7 days a week we run a variety of shifts, with flexibility to suit everyone.\nBasic knowledge of IT concepts, including familiarity with Windows operating systems and common software applications.\nProficiency in common software applications (e.g., Microsoft Office Suite, web browsers) and basic troubleshooting of application-related problems.\nExceptional communication skills, both verbal and written.\nStrong problem-solving abilities and critical thinking skills.\nAbility to work collaboratively in a team environment.\nAdaptability and flexibility to address diverse customer needs.\nCustomer-oriented mindset with a focus on delivering high-quality service.\nAdvanced proficiency in English, both written and spoken - minimum B2 level\nYou will be awarded for your success with:Long term collaboration: Contract for unlimited period of time;\nLonger vacations: Up to 27 days Annual Vacation;\nLearning opportunities: IT and Soft skills training provided by our specialists;\nBonus for referring new colleagues\nHealth benefits: Private Medical subscription; Massage rooms in our office\nFlexible benefits: Public transportation reimbursement, Meal tickets, Private pension\nCertified courses, Gift vouchers;\nTailored Career Path\nOpportunity to develop a career within a stable multinational environment ? Trainer, Qualit Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.\nFriendly, fun and young team.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nDisclaimer:\nThe preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\n\nWhat's next:\nWe encourage you to submit your application at your earliest convenience, as the position may close once the vacancy is filled. Don't miss the opportunity to become part of the Stefanini team!\nIf you have any questions or require additional information, please contact us at  team will be happy to assist you.\n\nDiversity & Inclusion:\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\n\nAbout us:\n\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\nBasic knowledge of IT concepts, including familiarity with Windows operating systems and common software applications.\nProficiency in common software applications (e.g., Microsoft Office Suite, web browsers) and basic troubleshooting of application-related problems.\nExceptional communication skills, both verbal and written.\nStrong problem-solving abilities and critical thinking skills.\nAbility to work collaboratively in a team environment.\nAdaptability and flexibility to address diverse customer needs.\nCustomer-oriented mindset with a focus on delivering high-quality service.\nAdvanced proficiency in English, both written and spoken - minimum B2 level\nYou will be awarded for your success with:Long term collaboration: Contract for unlimited period of time;\nLonger vacations: Up to 27 days Annual Vacation;\nLearning opportunities: IT and Soft skills training provided by our specialists;\nBonus for referring new colleagues\nHealth benefits: Private Medical subscription; Massage rooms in our office\nFlexible benefits: Public transportation reimbursement, Meal tickets, Private pension\nCertified courses, Gift vouchers;\nTailored Career Path\nOpportunity to develop a career within a stable multinational environment ? Trainer, Qualit Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.\nFriendly, fun and young team.\nThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nDisclaimer:\nThe preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\n\nWhat's next:\nWe encourage you to submit your application at your earliest convenience, as the position may close once the vacancy is filled. Don't miss the opportunity to become part of the Stefanini team!\nIf you have any questions or require additional information, please contact us at  team will be happy to assist you.\n\nDiversity & Inclusion:\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\n\nAbout us:\n\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\n* Legitimate job offers only follow interviews conducted with our hiring managers or clients.\n* We will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":10037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:45:44Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.359,"p_room":0.28,"age_days":64,"expected_fill_days":20,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-support-engineer-with-english-3","json_url":"https://alion.io/job/stefanini-support-engineer-with-english-3.json","meta":{"generated_at":"2026-10-23T15:57:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-support-engineer-with-english-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-support-engineer-with-english-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-support-engineer-with-english-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-support-engineer-with-english-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-support-engineer-with-english-3"}]}