{"id":2413870,"url":"https://alion.io/job/stefanini-technical-support-engineer-with-german","title":"Technical Support Engineer with German","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Romania"],"countries":["RO"],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-21T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T13:07:50Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"We are thrilled to announce an exciting opportunity for a Support Engineer with German position within Stefanini. This remote role is available in Romania, with undetermined period contract.\nKey Responsibilities:\nProvide technical assistance and support in German language, to clients via email and phone, addressing IT-related issues such as account password resets, internet connectivity problems, and email configurations.\nPerform remote troubleshooting by accessing clients' computers to efficiently resolve software-related issues.\nDocument daily activities and issues in the ticketing system to maintain clear records and facilitate knowledge sharing.\nDiagnose and troubleshoot hardware, software, and network issues, ensuring timely resolution to minimize downtime.\nCollaborate with team members and escalate complex issues to higher levels of support as necessary.\nAdapt communication styles to meet the diverse needs of clients, delivering exceptional customer service.\nParticipate in training and development programs to enhance technical skills and knowledge of IT systems.\nCreate and update support documentation, including FAQs and troubleshooting guides.\nAdvanced proficiency in German and English, both written and spoken - minimum B2 level\nBasic knowledge of IT concepts, including familiarity with Windows operating systems and common software applications.\nProficiency in common software applications (e.g., Microsoft Office Suite, web browsers, SAP, Active Directory) and basic troubleshooting of application-related problems.\nExceptional communication skills, both verbal and written.\nStrong problem-solving abilities and critical thinking skills.\nAbility to work collaboratively in a team environment.\nAdaptability and flexibility to address diverse customer needs.\nCustomer-oriented mindset with a focus on delivering high-quality service.\nDisclaimer:\nThe preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion:\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us:\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.\nAdvanced proficiency in German and English, both written and spoken - minimum B2 level\nBasic knowledge of IT concepts, including familiarity with Windows operating systems and common software applications.\nProficiency in common software applications (e.g., Microsoft Office Suite, web browsers, SAP, Active Directory) and basic troubleshooting of application-related problems.\nExceptional communication skills, both verbal and written.\nStrong problem-solving abilities and critical thinking skills.\nAbility to work collaboratively in a team environment.\nAdaptability and flexibility to address diverse customer needs.\nCustomer-oriented mindset with a focus on delivering high-quality service.\nDisclaimer:\nThe preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.\nWhat's next:\nIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at  and we'll be happy to assist!\nDiversity & Inclusion:\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nAbout us:\nWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.\nWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.\nWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.\nMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.\nIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.\nWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.\nPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.\nIf you suspect you've been targeted, please contact us immediately at  for verification.\nKey Points to Remember:\nLegitimate job offers only follow interviews conducted with our hiring managers or clients.\nWe will never ask for payment at any stage of the recruitment process.\nStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.","description_format":"text","description_chars":8188,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:45:44Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.498,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-technical-support-engineer-with-german","json_url":"https://alion.io/job/stefanini-technical-support-engineer-with-german.json","meta":{"generated_at":"2026-10-13T17:00:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-technical-support-engineer-with-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-technical-support-engineer-with-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-technical-support-engineer-with-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-technical-support-engineer-with-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-technical-support-engineer-with-german"}]}