{"id":2413841,"url":"https://alion.io/job/stefanini-uc-technical-project-manager","title":"UC Technical Project Manager","company":{"id":4425653,"name":"Stefanini EMEA","domain":"stefanini.ro","url":"https://alion.io/company/stefanini-ro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartSearch","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":241},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Waterfall","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Confluence","optional":true},{"name":"DHCP","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Scrum","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-24T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T14:06:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"We are looking for a UC Technical Project Manager to lead the delivery of unified communications, contact centre (CCaaS/UCaaS) and CRM integration programs from business case through to live operation. This is a hybrid role for someone who can run structured project governance and documentation while staying close enough to the technical detail - routing, telephony, integrations and network protocols - to make sound calls when vendors, architects and operations teams disagree.\nYou will own the full delivery lifecycle: requirements and solution design, vendor and carrier coordination, test governance, cutover planning, and post-go-live hypercare, all backed by clear documentation and reporting that keeps stakeholders and sponsors aligned.\nKey Responsibilities:\nLead end-to-end delivery of UC/CCaaS/UCaaS migration and integration programs (e.g. telephony platform migrations, contact center replatforming, CRM/CCaaS integration), from business case through build, test, cutover and hypercare.\nOwn technical delivery workstreams including inbound/outbound routing, carrier and number migration, integration architecture, and MI/data feeds - stepping into technical detail directly where needed rather than only managing at a distance.\nEstablish and run program governance: RAID logs, risk and issue management, quality gates, delivery assurance, and steering/executive reporting.\nProduce and maintain high-quality documentation - business and investment cases, functional and technical design specifications, test plans and governance packs, RFI/RFP materials, cutover runbooks, and status reporting.\nManage coordination across telephony, CCaaS, CRM and network/security teams.\nCoordinate test governance across SIT/UAT cycles, tracking defects through to resolution and ensuring go-live readiness criteria are met.\nPlan and execute cutover activities - carrier/number rationalization, migration sequencing, rollback planning - and lead post-go-live hypercare and operational handoff.\nEngage stakeholders across business, operations and technical teams, adapting delivery approach (agile, waterfall or hybrid) to fit program constraints.\nIdentify root causes when delivery stalls or degrades, using operational and test data to drive re-scoping, re-architecture or program resets where required.\nEducation:\nDegree in Engineering, Computer Science, Information Systems, or a related technical discipline; equivalent hands-on experience will also be considered.\nPreferred: Project/program management or Agile certification is a plus (PRINCE2, PMP, AgilePM, Scrum).\nLanguage proficiency:\nExcellent English communication skills, both verbal and written, for professional communication and documentation.\nExperience:\n5+ years of experience delivering technical project/program management for UC, CCaaS/UCaaS, CRM or contact center transformation programs.\nAdvanced experience owning both the project management discipline (planning, RAID, governance, reporting) and the underlying technical detail (routing, integration, telephony architecture).\nAdvanced documentation skills: able to produce clear business cases, design specifications, test plans, RAID logs and executive-ready status reports.\nAdvanced experience with vendor management, RFI/RFP processes and contract negotiation.\nMandatory Technical skills:\nAdvanced knowledge of network protocols and infrastructure fundamentals (e.g. TCP/IP, DHCP, SIP), systems/network administration, and ITIL-aligned service management.\nAdvanced practical experience with delivery and collaboration tooling such as MS Project, Jira, Azure DevOps, Confluence and Visio.\nFamiliarity with UC/CCaaS/CRM/ITSM platforms such as Genesys Cloud CX (or Genesys Engage), Salesforce (or comparable CRM), ServiceNow, Remedy or comparable, and MS Teams Phone / telephony platforms.\nAdvanced experience running test governance and defect management across SIT/UAT cycles.\nSoft skills:\nExcellent stakeholder management skills, with the ability to communicate confidently with both technical teams and senior/executive sponsors.\nStrong problem-solving and decision-making skills, with the ability to assess complex situations, challenge assumptions, and make pragmatic decisions under pressure.\nResilience and adaptability, with the ability to remain effective in high-pressure delivery environments, respond constructively to changing requirements.\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!\nEducation:\nDegree in Engineering, Computer Science, Information Systems, or a related technical discipline; equivalent hands-on experience will also be considered.\nPreferred: Project/program management or Agile certification is a plus (PRINCE2, PMP, AgilePM, Scrum).\nLanguage proficiency:\nExcellent English communication skills, both verbal and written, for professional communication and documentation.\nExperience:\n5+ years of experience delivering technical project/program management for UC, CCaaS/UCaaS, CRM or contact center transformation programs.\nAdvanced experience owning both the project management discipline (planning, RAID, governance, reporting) and the underlying technical detail (routing, integration, telephony architecture).\nAdvanced documentation skills: able to produce clear business cases, design specifications, test plans, RAID logs and executive-ready status reports.\nAdvanced experience with vendor management, RFI/RFP processes and contract negotiation.\nMandatory Technical skills:\nAdvanced knowledge of network protocols and infrastructure fundamentals (e.g. TCP/IP, DHCP, SIP), systems/network administration, and ITIL-aligned service management.\nAdvanced practical experience with delivery and collaboration tooling such as MS Project, Jira, Azure DevOps, Confluence and Visio.\nFamiliarity with UC/CCaaS/CRM/ITSM platforms such as Genesys Cloud CX (or Genesys Engage), Salesforce (or comparable CRM), ServiceNow, Remedy or comparable, and MS Teams Phone / telephony platforms.\nAdvanced experience running test governance and defect management across SIT/UAT cycles.\nSoft skills:\nExcellent stakeholder management skills, with the ability to communicate confidently with both technical teams and senior/executive sponsors.\nStrong problem-solving and decision-making skills, with the ability to assess complex situations, challenge assumptions, and make pragmatic decisions under pressure.\nResilience and adaptability, with the ability to remain effective in high-pressure delivery environments, respond constructively to changing requirements.\nDiversity & Inclusion\nHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!","description_format":"text","description_chars":6933,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":["Equity"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T02:45:44Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.761,"p_room":0.75,"age_days":19,"expected_fill_days":28,"reasons":["conf:0","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/stefanini-uc-technical-project-manager","json_url":"https://alion.io/job/stefanini-uc-technical-project-manager.json","meta":{"generated_at":"2026-10-14T16:40:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425653},"rest":"https://alion.io/mcp/rest/get_company?id=4425653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstefanini-uc-technical-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstefanini-uc-technical-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstefanini-uc-technical-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stefanini-uc-technical-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstefanini-uc-technical-project-manager"}]}