{"id":3796775,"url":"https://alion.io/job/stefanutti-stocks-user-support-technician","title":"User Support Technician","company":{"id":3880331,"name":"Stefanutti Stocks","domain":"stefanuttistocks.com","url":"https://alion.io/company/stefanutti-stocks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Natal, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T09:46:18Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T04:51:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Stefanutti Stocks Coastal is seeking a User Support Technician to support end users with hardware, software and basic networking, as well as End User Administration across internal systems.\nKey Responsibilities:\nProvide onsite technical support for both hardware and software related issues.\nManage the configuration and operation of user-based IT Operating systems.\nDaily monitoring of office / site IT environment for any security / usability concerns and resolve issues in an efficient manner.\nAdminister site-based IT infrastructure, including network, file shares, malware protection software and other ancillary processes.\nRespond to and resolve to all helpdesk requests timeously.\nFacilitating of upgrading of systems and processes as required for enhanced functionality security purposes.\nCreate and verify backups of data on a weekly basis.\nTake ownership of IT Asset management and routinely maintain asset registers.\nFamiliarizing oneself with internal systems to provide first line support.\nConduct comprehensive ISO 27001 compliance audits.\nMinimum Requirements:\nEducation:\nGrade 12 plus any IT related qualification\nA+ certification\nN+ certification\nITIL Foundation (Information Technology Infrastructure Library) certification\nMicrosoft 365 Certified: Fundamentals (MS-900), will be an advantage\nMicrosoft Azure Fundamentals (AZ-900), will be an advantage\nExperience:\nMinimum 5 years’ experience in Systems Administration\nSkills & Competencies:\nMicrosoft 365 Administration\nAzure AD/ Entra ID\nWindows support\nKnowledge of networking concepts\nIT ticketing systems\nExperience in ISO compliance\nRemote desktop support systems\nKey Attributes:\nStrong communication and interpersonal skills\nStrong hands-on technical skills, perficient in installing network infrastructure\nCustomer-focused approach\nProblem-solving ability\nEffective time management and prioritisation\nAbility to work independently and within a team\nWorking Conditions:\nBased in New Germany, Pinetown, with regular travel to sites\nMust be able to work outside of operating hours when the need arises\nMust have own 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