# User Support Technician

Stefanutti Stocks Coastal is seeking a User Support Technician to support end users with hardware, software and basic networking, as well as End User Administration across internal systems. Key Responsibilities: Provide onsite technical support for both hardware and software related issues. Manage the configuration and operation of user-based IT Operating systems. Daily monitoring of office / site IT environment for any security / usability concerns and resolve issues in an efficient manner. Administer site-based IT infrastructure, including network, file shares, malware protection software and other ancillary processes. Respond to and resolve to all helpdesk requests timeously. Facilitating of upgrading of systems and processes as required for enhanced functionality security purposes. Create and verify backups of data on a weekly basis. Take ownership of IT Asset management and routinely maintain asset registers. Familiarizing oneself with internal systems to provide first line support. Conduct comprehensive ISO 27001 compliance audits. Minimum Requirements: Education: Grade 12 plus any IT related qualification A+ certification N+ certification ITIL Foundation (Information Technol

- **Id**: 3796775
- **Url**: <https://alion.io/job/stefanutti-stocks-user-support-technician>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Natal, Brazil
- **Countries**: BR
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T09:46:18Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-12T01:34:44Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 2098
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Construction

## Company

- **Id**: 3880331
- **Name**: Stefanutti Stocks
- **Domain**: stefanuttistocks.com
- **Url**: <https://alion.io/company/stefanutti-stocks>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Simplify

## Technologies

- **Azure** — Optional: no
- **ISO 27001** — Optional: no
- **ITIL** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Germany** — Iso: DE; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T09:46:18Z

## Liveness

- **Score**: 81
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.852
- **P room**: 0.945
- **Age days**: 5
- **Expected fill days**: 11
- **Reasons**: conf:0, win:mid
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.