{"id":3399626,"url":"https://alion.io/job/stellar-experience-specialist-product-expert","title":"Experience Specialist / Product Expert","company":{"id":4418162,"name":"Stellar","domain":"stellar.global","url":"https://alion.io/company/stellar-10","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":30000,"currency":"GBP","period":"year","gross":null,"usd_annual":39923},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T14:58:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-01T12:07:04Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Do you love/drink coffee, are you an experienced barista, content creator and open to work 5 days per week, Monday- Friday in a premium coffee showroom?\nIf your answers are yes, please see this great opportunity at the Sage Studio/Home Ground!\n\n- £30k per year plus bonus\n- 37.5 contracted hours\n- 5 days per week\n- to work every Mon-Fri\n\nOverall purpose of the role:\nAs a Product Expert, you will be part of a passionate and knowledgeable team at Home Ground, a premium coffee showroom bringing together the Sage, Lelit, Baratza and Beanz brands within the BRG portfolio. You will bring these brands to life through exceptional coffee experiences, expert demonstrations and personalised customer interactions. Your primary focus will be delivering outstanding customer experiences by combining barista expertise, premium customer service and extensive product knowledge to inspire customers to get the very best from our brands.\nWorking within our showroom, you will prepare and serve premium coffee, welcome customers through personalized product demonstrations ( coffee machines) and bookable appointments, support masterclasses, retailer events and other customer experiences. You will also play an active role in live shopping, both behind the scenes and in front of the camera, while supporting reactive content creation, community management and Live Chat service to engage customers across our digital channels.\nAs Home Ground evolves, flexibility, collaboration, a passion for coffee and a strong desire to make every day unique will be essential to your success. You will work across all areas of the showroom, helping to deliver memorable experiences that build customer confidence, inspire product discovery and strengthen connections with our brands.\nAbout Stellar Global:\nStellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.\nStellar is an an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.\nKey Accountabilities:\nDeliver exceptional customer experiences\n\nOperate and maintain Home Ground\n\nSupport BRG events and Experience days\n\nSupport live shopping and content creation\n\nDeliver customer engagement and sales\n\nWork collaboratively across Home Ground\n\nEmbrace the Stellar Values: Own It, Be Can Do, Stay Curious and Work Smart\n\nYou have (Knowledge/experience required) :\nProven experience in sales, hospitality, retail or customer service.\n\nA genuine passion for coffee and enthusiasm for learning about our brands and products.\n\nStrong barista skills, or the ability to demonstrate these skills to the required standard following training.\n\nExcellent verbal and written communication skills with confidence presenting to individuals and groups.\n\nConfidence appearing on camera and supporting live shopping and digital content.\n\nConfidence engaging with customers both virtually and physically.\n\nAn understanding of food hygiene and safe food handling, with a commitment to following all required procedures.\n\nStrong organisational skills, attention to detail and a proactive, flexible approach to work.\n\nWhat we offer:\n£30k annual salary plus bonus\n37.5 hours contract\nMonday to Friday, 5 days per week\nShift times: 08:30 - 17:00 or 09:00 - 17:30\nPermanent role (3 months probation)\nIntensive training will be provided","description_format":"text","description_chars":3715,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Commerce"],"lifecycle":[{"event":"open","at":"2026-10-28T13:56:04Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.767,"p_room":0.75,"age_days":22,"expected_fill_days":28,"reasons":["conf:2","win:late"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":39923,"is_top_pay":false},"html_url":"https://alion.io/job/stellar-experience-specialist-product-expert","json_url":"https://alion.io/job/stellar-experience-specialist-product-expert.json","meta":{"generated_at":"2026-11-01T15:32:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418162},"rest":"https://alion.io/mcp/rest/get_company?id=4418162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstellar-experience-specialist-product-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstellar-experience-specialist-product-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstellar-experience-specialist-product-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stellar-experience-specialist-product-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstellar-experience-specialist-product-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3399626}},{"tool":"search_jobs","arguments":{"company":"stellar.global","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3399626},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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