{"id":2647893,"url":"https://alion.io/job/stellar-general-manager","title":"General Manager","company":{"id":4418162,"name":"Stellar","domain":"stellar.global","url":"https://alion.io/company/stellar-10","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":107000,"period":"year","method":"role_country_seniority_unknown","sample_n":745},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T16:30:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-16T00:06:36Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Are you passionate about technologies, looking for a General Manager position and open to the opportunity to work at the flagship store?\n\nWe are looking for an exceptional General Manager to lead the overall performance, people and operation of Samsung KX - a flagship destination bringing together retail experience, customer repair, technical services, B2B, events and clienteling.\nYou will lead a multidisciplinary management team, driving commercial performance, operational excellence and exceptional customer experience, while working closely with senior Samsung and Stellar stakeholders to identify opportunities, deliver strategic priorities and continually improve the venue.\nThis is a high-profile leadership role for someone who combines strong commercial acumen with outstanding people's leadership, thrives in a complex customer-facing environment and is passionate about technology, innovation, and delivering results.\nAbout Stellar Global:\nStellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.\nStellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.\n\nKey responsibilities:\nOwn overall commercial, operational and customer experience performance, ensuring delivery against agreed KPIs.\n\nLead and develop a multidisciplinary management team, creating a culture of ownership, accountability, collaboration, and continuous improvement.\n\nDrive B2B growth, clienteling, CRM, events and new commercial opportunities across the venue.\n\nOversee day-to-day Retail and Support operations, ensuring high standards across customer device repairs, technical services, workforce planning, stock, compliance and service delivery.\n\nLead strategic projects and initiatives, translating business objectives into clear plans, actions, and measurable outcomes.\n\nOwn the entire customer experience across Samsung KX, ensuring consistently high brand standards and exceptional customer engagement.\n\nLead the Events function, supporting product launches, workshops, community activity and partner events.\n\nBuild strong relationships with Samsung and Stellar stakeholders, providing clear performance insight, reporting and recommendations.\n\nIdentify risks and opportunities, taking proactive action to improve performance and operational effectiveness.\n\nMaintain the highest standards across Health & Safety, HR, governance, and compliance\n\nEmbrace Stellar Global values: Own It, Be Can Do, Work Smart and Stay Curios\nWhat we are looking for:\nEssential\nProven senior leadership experience within premium retail, hospitality, experiential, technology or another customer-focused environment.\n\nExperience managing complex, multi-functional customer-facing operations.\n\nStrong commercial acumen and experience delivering challenging KPIs.\n\nExcellent people leadership, coaching and performance management skills.\n\nStrong stakeholder management, communication, and influencing capability.\n\nDemonstrable experience leading teams through change and continuous improvement.\n\nHighly organised, resilient, solutions focused and commercially minded.\n\nPassion for technology, innovation, and exceptional customer experiences.\n\nDesirable\nExperience in one or more of the following would be beneficial:\nB2B sales or business development.\n\nCustomer support, technical services or device repair.\n\nCRM, clienteling and customer engagement.\n\nEvents, experiential venues or flagship environments.\n\nWhat do we offer:\nCompetitive salary and bonus scheme\n37.5 contracted hours\nSamsung work phone and laptop\nSamsung discount\n25 days’ annual leave plus the equivalent of bank holidays, with an additional day for each year of continuous service up to two years\nMedicash health cash plan\nDiscounted gym membership and other staff 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