{"id":2283608,"url":"https://alion.io/job/stellartec-customer-care-representative-2","title":"Customer Care Representative","company":{"id":4393009,"name":"Stellartech Research Corporation -","domain":"stellartec.com","url":"https://alion.io/company/stellartec-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Zendesk","optional":false},{"name":"ChatGPT","optional":true}],"status":"closed","first_seen_at":"2026-10-11T12:41:01Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-14T11:29:28Z","board_verified":false,"closed_at":"2026-10-14T11:29:28Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"StellarTech is an international product company that develops and publishes B2C subscription-based mobile apps in EdTech.\nWe are looking for a Customer Care Representative to become the first point of contact for our users. For us, closing a ticket is not enough: we want to understand why the user ran into a problem and make sure it doesn't happen again. You will work closely with our Tech Support team: reporting bugs, spotting recurring issues and suggesting improvements. No prior experience? We'll still consider you if you learn fast and think analytically.\nApplications are accepted only via thisapplication form: https://forms.gle/jhGxwQoySCuDGvP16\nYour area of impact\nHandle web and app user requests in Zendesk (email and live chat).\nFind the root cause of a user's problem, not just fix the specific case.\nEscalate user issues to the technical team.\nTag user requests to collect analytics.\nKeep response times within our SLA.\nShare insights on recurring pain points and suggest improvements to templates, guidelines and processes.\nMust-have requirements\nEnglish at Upper-Intermediate (B2) level or higher: a real working level, with strong writing (grammar, punctuation, vocabulary).\nClear, polite and empathetic written communication, with logically structured messages and no copy-paste tone.\nAbility to handle a high volume of similar requests without losing speed or quality.\nAnalytical mindset: you want to understand why a problem happened, not only remove the symptom.\nAvailability to work shifts\nNice to have\n1+ year of experience in Customer Support.\nExperience with Zendesk or other ticketing/CRM systems.\nExperience with high-volume email and live chat support.\nExperience in subscription-based mobile apps.\nDaily use of AI tools (ChatGPT, automation tools, productivity apps) to boost your efficiency.\nExamples of improvements you proposed that were actually implemented.\nHiring process\nApplication form.\nAssessment task.\nInterview with the Customer Care Team representative.\nWant to join the team? Fill in the form, we look forward to meeting you!","description_format":"text","description_chars":2073,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T12:41:01Z"},{"event":"close","at":"2026-10-14T11:29:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/stellartec-customer-care-representative-2","json_url":"https://alion.io/job/stellartec-customer-care-representative-2.json","meta":{"generated_at":"2026-10-14T14:30:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393009},"rest":"https://alion.io/mcp/rest/get_company?id=4393009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstellartec-customer-care-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstellartec-customer-care-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstellartec-customer-care-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stellartec-customer-care-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstellartec-customer-care-representative-2"}]}